Dennis Grove

Parts sale manager

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Trained team members in successful strategies to meet operational and sales targets.
• Ordered parts for customers, repair shops, and service departments for use in all equipment.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Created employee schedules to align coverage with forecasted demands.
• Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
• Processed and reshelved return orders, checking for discrepancies, potential usage and shrink issue.
• Provided timely, insightful and accurate reports to upper management.
• Bolstered sales and inventory management by effectively controlling daily parts program activities.
• Partnered with managers to implement operational enhancements for paperwork processing.
• Supervised and trained staff on product knowledge and customer service.
• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Processed and reshelved return orders, checking for discrepancies, potential usage and loss issue.
• Analyzed sales trends to follow demands of customers and in-shop needs.
• Managed team of 2 direct reports and 1 parts specialists in sales.

• Applied primer, installed glass and monitored curing.
• Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
• Provided same level of care and attention to all customers, no matter vehicle value.
• Removed particles such as dirt and loose glass from damaged areas.
• Accepted and processed payments for services.
• Replaced windshields and windows in vans, trucks and cars.
• Kept work areas organized, clean and free of hazards.
• Met or exceeded company-defined quality and production goals.
• Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
• Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
• Provided quality auto glass installation services, windshield replacement and crack repair.
• Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
• Maintained inventory of automotive tools and installation materials.
• Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
• Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
• Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
• Documented all service records and customer information to foster accuracy.
• Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
• Increased sales buy 25%
• Consulted with customers to assess needs and propose optimal solutions.
• Managed day-to-day business operations.
• Evaluated suppliers to maintain cost controls and improve operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Trained and motivated employees to perform daily business functions.
• Established foundational processes for business operations.
• Trained and developed team members to build human capital.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Prepared annual budgets with controls to prevent overages.
• Assessed damaged materials and notified maintenance personnel of needed repairs.
• Conducted audit inspections and independent checks to verify parts and materials.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Worked with marketing teams to create print and online advertisements to bring in new customers.
• Introduced new methods, practices, and systems to reduce turnaround time.

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed estimates by costing materials, supplies and labor.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Documented problems and corrective actions to maintain records.
• Handled customer issues with confidence, using empathy, understanding and care to provide effective resolution.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Entered orders into autosoft, wi-advisor, savi. computer database system.
• Scored in top 5% of employees for successful customer service.
• Improved overall efficiency 26% by anticipating needs and providing outstanding support.
• Answered average of 35 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.

• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Used Word and Excel to maintain records of services performed and apparent condition of patients.

• Installed new structures, updated systems and replaced worn components to bring buildings up to current codes
• Loaded, unloaded and moved material to and from storage and production areas
• Observed safety regulations on job sites to minimize accidents
• Measured dimensions of finished pieces for conformance to specifications
• Communicated with equipment operators to effectively assign equipment and manage smooth materials movements
• Helped successfully complete large project ahead of schedule
• Demonstrated safe and proper operation of equipment and tools to prevent harm to team members
• Increased final project completion by 10%

• Enforce safety and sanitation regulations
• Direct and coordinate activities of employees engaged in production or processing of goods, such as inspectors, machine setters, and fabricators
• Confer with other supervisors to coordinate operations and activities within or between departments
• Plan and establish work schedules, assignments, and production sequences to meet production goals
• Inspect materials, products, or equipment to detect defects or malfunctions
• Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards
• Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers
• Interpret specifications, blueprints, job orders, and company policies and procedures for workers
• Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs
• Determine standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads
• Set up and adjust machines and equipment
• Plan and develop new products and production processes.
• Completed site checks and leveraged computerized applications to document or record findings.
• Supported engineering teams on completion designs, workover and production facility modifications.
• Trained workers in proper methods, equipment operation and safety procedures.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Inspected sights to evaluate safety, operations and crew performance against objectives.
• Increased production by 35%
• Cut cost expenses by 15%
• Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
• Directed projects according to schedule and quality demands.
• Kept teams on task to complete milestones on time.

• Remove all dirt, foreign matter, and loose glass from damaged areas, apply primer along windshield or window edges, and allow primer to dry
• Install replacement glass in vehicles after old glass has been removed and all necessary preparations have been made
• Allow all glass parts installed with urethane ample time to cure, taking temperature and humidity into account
• Obtain windshields or windows for specific automobile makes and models from stock and examine them for defects prior to installation
• Select appropriate tools, safety equipment, and parts, according to job requirements
• Remove broken or damaged glass windshields or window glass from motor vehicles, using hand tools to remove screws from frames holding glass
• Replace all moldings, clips, windshield wipers, or other parts that were removed prior to glass replacement or repair
• Cut flat safety glass according to specified patterns or perform precision pattern making and glass cutting to custom fit replacement windows
• Resolve customer complaints or answer customers' questions regarding policies and procedures
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
• Answer telephones, direct calls, and take messages
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
• Maintain and update filing, inventory, mailing, and database systems, either manually or using computer
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Increased customer retention by 25%
• Over 95% customer satisfaction