Dennis Hancock
Murfreesboro,TN
Summary
Dynamic Assistant Manager with extensive experience in residential and commercial property management, dedicated to cultivating strong tenant relationships and optimizing property performance. Expertise in lease negotiation and conflict resolution, combined with a deep understanding of real estate laws and regulations, ensures compliance and satisfaction for all stakeholders. Proven track record of implementing effective leasing strategies that enhance occupancy rates and boost tenant retention, particularly in high-demand markets such as Downtown Nashville. Collaborative team player known for creativity and adaptability, consistently striving to exceed expectations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Leasing Manager
TDC
Nashville, TN
01.2025 - Current
- Directed strategic initiatives for lease-up process in downtown Nashville to enhance property visibility and attract prospective tenants.
- Developed and finalized lease agreements, ensuring accuracy and adherence to regulatory requirements.
- Monitored and documented daily prospect traffic metrics for strategic insights.
- Managed administrative tasks to support organizational goals and enhance productivity.
- Orchestrated guided tours, ensuring comprehensive knowledge transfer and visitor satisfaction throughout the experience.
- Assisted in managing sparkle units to maintain operational efficiency. Supported team members in achieving project goals related to sparkle units. Contributed to the organization of sparkle units for optimal performance.
Assistant Community Manager
Liberty group
Nashville, TN
01.2019 - Current
- Prepared and submitted monthly tenant visit logs.
- Negotiated lease terms and conditions, balancing tenant needs with business objectives.
- Provided exceptional customer service, addressing inquiries and issues in a timely manner.
- Negotiated lease terms with prospective tenants in accordance with budget parameters.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Managed and resolved tenant issues and concerns promptly to maintain high satisfaction levels.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Utilized property management software for efficient operation and reporting.
- Conducted market research to stay competitive and adjust leasing strategies accordingly.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Provided potential tenants tours of properties.
- Increased occupancy through dynamic marketing initiatives.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Coordinated with marketing team to create effective promotional materials and advertising campaigns.
Assistant Community Manager
RPM
Nashville, TN
01.2022 - 01.2025
- Presented detailed property tours to potential tenants, highlighting unique selling points and community benefits.
- Executed innovative marketing strategies aimed at boosting occupancy levels.
- Utilized diverse media and advertising channels to effectively promote vacancies, ensuring maximum reach to potential tenants.
- Investigated and resolved tenant issues swiftly, ensuring strong community relations.
- Performed thorough evaluations of criminal records and credit statuses for prospective tenants to ensure compliance with rental standards.
- Analyzed and recorded daily leasing activities, ensuring accurate and timely reporting.
- Facilitated application review and processing to ensure timely lease approvals.
- Prepared and maintained accurate lease documentation and tenant records.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed day-to-day activities, maintaining high standards of accuracy and efficiency.
- Kept records of correspondence with residents and tenants.
- Managed financial transactions for first month's rent and security deposit before move-in date.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Organized and executed community events aimed at showcasing rental properties at the location.
- Collected monthly assessments, rental fees, deposits and payments.
- Reviewed and organized financial data to produce accurate monthly reports for property manager evaluation.
- Prepared and submitted monthly tenant visit logs.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Handled security deposit refunds.
Leasing Assistant
Career Strategy Consultants
Nashville, TN
08.2021 - 12.2021
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Monitored tenant accounts for late or missed payments.
- Organized and updated tenant files on a regular basis.
- Conducted background checks on applicants.
- Maintained accurate records of tenant contracts, leases, and payments.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Used conflict resolution skills to quickly resolve issues among residents.
- Prepared and submitted monthly tenant visit logs.
Education
90 Hr Pre Licensing - Real-estate
The CEShop
Nashville10.2022
High School Diploma -
Penn Foster Career School
Scranton, PA05.2020
Skills
- Lease-up management expertise
- Section 8 housing expertise
- Proficient in conventional housing
- Lease administration expertise
- Leasing data reporting
- Coordinating events
- Proficiency in "Social"
- Proficiency in "Knock"
- Proficiency in "Entrata"
- Expertise in advertising strategies
- Cross-functional teamwork
Languages
Spanish
Limited
Education and Training
other,other
Timeline
Leasing Manager
TDC
01.2025 - Current
Assistant Community Manager
RPM
01.2022 - 01.2025
Leasing Assistant
Career Strategy Consultants
08.2021 - 12.2021
Assistant Community Manager
Liberty group
01.2019 - Current
High School Diploma -
Penn Foster Career School
90 Hr Pre Licensing - Real-estate
The CEShop