AMANDA DHANOOLAL
Morrisville,NC
Summary
Results-driven and detail-oriented Leasing Manager with a proven track record in exceeding occupancy targets. Adept at managing high-volume leasing operations, building and maintaining client relationships, and implementing effective marketing strategies.
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Detail-oriented professional receptive to tenant needs and dedicated to establishing sense of home for residents from all walks of life. Thoughtful and collaborative contributor to dynamic leasing team focused on tenant health and satisfaction as well as company prosperity. Well-versed in housing policies and ordinances impacting multi-family dwellings.
Overview
8
8
years of professional experience
Work History
Leasing Manager
Styl
Morrisville, USA
01.2023 - Current
- As a rental property specialists I interact with tenants I assist potential and existing tenants with the viewing of properties, lease terms and prices, rental applications, and lease negotiation and renewal.
- Conducted market research to identify potential tenants and rental rates.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Established policies for late fees, pet ownership, smoking regulations.
- Negotiated lease terms with prospective tenants in accordance with budget parameters.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
Leasing Agent
Greystar
Cary, USA
01.2021 - 01.2023
- Monitored rent collection activities and pursued delinquent accounts.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Inspected vacant units and ensured they were ready for showings.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Analyzed market trends to determine competitive rents for each unit type.
- Negotiated rental agreements with potential tenants.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Collected security deposits from new tenants.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Managed multiple projects simultaneously while meeting deadlines.
- Processed applications by conducting background checks and verifying references.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Participated in community events related to leasing activities or tenant relations.
- Prepared monthly financial reports for management review.
Assistant Store Manager
Lowes
12.2021 - 09.2022
- Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when needed.
- Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
- Conducting safety walks, monitoring use of store equipment, and coaching associates around safe work practices.
Front Desk Manager
Lowes
08.2017 - 02.2022
- Greet upwards of 100 customers, or visitors each day.
- Issue room keys and provided escort instructions.
- Provide guests with general information about the hotel and surrounding areas.
- Perform bookkeeping activities, including balancing accounts and conducting nightly audits.
- Maintained occupancy records, confirmed or changed rooms reservations, and provided info about the hotel's policies and services.
- Checked guests out, including resolving any late or disputed charges.
- Ensured required identification was taken from guests at check-in in line with local requirements.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Ensured the front desk area was clean and presentable at all times.
- Greeted guests upon arrival and checked them in to their rooms.
- Created marketing strategies to increase brand awareness within the local community.
- Evaluated employee performance through regular feedback sessions and annual reviews.
- Promoted loyalty programs to encourage repeat business from customers.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Prepared monthly budgets for the front office department based on projected sales figures.
Education
Bachelor of Arts - Early Childhood Education
Northwestern University
Skills
- Lease negotiation
- Market research
- Tenant relations
- Eviction procedures
- Compliance regulations
- Property marketing
- Financial reporting
- Customer service
- Conflict resolution
- Record keeping
- Time management
- Team collaboration
- Project management
- Communication skills
- Data analysis
- Operational reporting
- Report writing
- Lease management experience
- Conducting meetings
- Clerical skills
- Maintaining closing ratios
- Social media marketing
- Advertising expertise
- Negotiation expertise
- Social media representation
- Resident relations
- Lease administration
- Tour management
- Performance optimization strategies
- Fair housing laws
Accomplishments
- Styl Residential leasing superstar Q3
- Consistently surpassed sales targets for 6 consecutive months.
- Helped boost overall sales by 15% as 'Team Leader'.
- Managed leasing process for residential properties, achieving high occupancy rates and tenant satisfaction.
- Conducted property tours, effectively highlighting features and benefits to potential renters.
- Administered lease agreements, ensuring compliance with fair housing regulations and company policies.
- Utilized strong communication and negotiation skills to successfully resolve tenant issues and concerns.
- Successfully leased and managed a portfolio of over 400 residential units.
- Conducted thorough tenant screenings and lease negotiations resulting in high occupancy rates.
- Developed and implemented marketing strategies to attract potential tenants and increase property visibility.
- Demonstrated exceptional customer service skills by promptly addressing tenant concerns and resolving issues.
Timeline
Leasing Manager
Styl
01.2023 - Current
Assistant Store Manager
Lowes
12.2021 - 09.2022
Leasing Agent
Greystar
01.2021 - 01.2023
Front Desk Manager
Lowes
08.2017 - 02.2022
Bachelor of Arts - Early Childhood Education
Northwestern University