Dennis Hunt
Service Technician / Mechanic
Lake City,US
Summary
Results-driven Specialized Service Technician with a proven track record at Niagara Machine, Inc. Expertise in equipment troubleshooting and preventive maintenance, enhancing customer satisfaction through timely service. Demonstrated professionalism and attention to detail, successfully resolving complex issues and fostering client loyalty. Committed to continuous improvement and quality assurance in all technical operations.
Overview
31
31
years of professional experience
Work History
Specialized Service Technician/Mechanic
Niagara Machine, Inc.
02.1996 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Automotive Engine Machinist
C-N-C Master Engine Builders
07.1994 - 07.1995
- Reduced downtime for clients by providing quick turnaround times on engine repair jobs.
- Achieved cost savings through efficient utilization of resources such as materials, time, and labor in the machine shop environment.
- Consistently met project deadlines by carefully planning work schedules and tasks around client requirements.
- Contributed to continuous improvement initiatives, offering valuable insights based on extensive experience in the field.
- Reduced production errors through rigorous quality assurance checks at every stage of the machining process.
- Collaborated with team members to diagnose complex engine issues and implement effective solutions.
- Exceeded quality control standards by consistently producing accurate and precise engine rebuilds within tight tolerances.
- Ensured workplace safety by adhering to established guidelines and protocols while operating machinery.
- Improved engine performance by conducting thorough diagnostics and precision machining.
- Increased customer satisfaction by maintaining open communication lines throughout the repair process.
- Enhanced workflow efficiency with timely maintenance and repair of machining equipment.
- Assembled and installed mechanical components on engines according to specifications.
Education
No Degree - Computer Aided Drafting And Design
Triangle Tech
Erie, PA.High School Diploma -
Fort LeBoeuf High School
Waterford, PA.06-1981
Skills
Technical support
Equipment troubleshooting and preventative maintenance
Installation and repair
Work documentation and service reports
Quality assurance
Work with minimal supervision
Punctual and reliable
Problem and issue resolution
Electrical systems
Troubleshooting skills
Diagnostics expertise
Attention to detail
Troubleshooting and diagnosis
Professionalism
Hand tools proficiency
Maintenance and repair
Client education
Timeline
Specialized Service Technician/Mechanic
Niagara Machine, Inc.
02.1996 - Current
Automotive Engine Machinist
C-N-C Master Engine Builders
07.1994 - 07.1995
No Degree - Computer Aided Drafting And Design
Triangle Tech
High School Diploma -
Fort LeBoeuf High School
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