Dennis Johnson
Atlanta,Georgia
Summary
Articulate, confident, and methodical organizational management professional with a proven record in planning, management, and leadership. Expertise in coordinating and optimizing resources to drive operational efficiency and achieve organizational goals. Skilled in developing and implementing strategic initiatives, fostering cross-functional collaboration, and cultivating high-performing teams. Adept at analyzing complex problems, identifying innovative solutions, and delivering results in fast-paced environments. Committed to driving continuous improvement and exceeding expectations through exceptional communication, adaptability, and a strong focus on customer satisfaction.
Overview
17
17
years of professional experience
Work History
Risk Management Analyst
Premier Transportation
03.2022 - Current
- Performs risk assessment Analyzing current risks and identifying potential risks that are affecting the company Evaluating the company’s previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements Preparing risk management and insurance budgets Risk reporting tailored to the relevant audience
- Educating the board of directors about the most significant risks Explaining the external risk posed by corporate governance to stakeholders Creating business continuity plans to limit risks Implementing health and safety measures, and purchasing insurance Conducting policy and compliance audits, which will include liaising with internal and external auditors Maintaining records of insurance policies and claims Reviewing any new major contracts or internal business proposals Building risk awareness amongst staff by providing support and training within the company
Key Account Manager
Swift Transportation
10.2020 - 03.2022
- Developed and maintained strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research key customer wants and needs Suggest solutions that answer clients’ needs and wants Ensure the ordered products are delivered in a timely manner Serve as contact point for key customers and internal teams Developing high performing drivers through daily interactions, coaching and positive reinforcement while Meet drive home time expectations by actively managing expectations and keeping commitments Maximize P/L for all assigned tractors and trailers and accounts Collaborate with Planner(s) and assign drivers to lanes that best serve both the company and the driver Ensure all drivers are treated with respect and equitably distribute work (desired lanes/least desired lanes) Building and nurturing long-lasting relationships with drivers Proactively manage safety performance to achieve insurance and claims cost as a percentage of revenue targets Gather, report and communicate customers' feedback on service, technology and product delivery Research and source new potential clients Measure, track and analyze key account metrics Create reports for upper management Keep abreast with industry and market trends and best practices
ROUTE SALES REPRESENTATIVE
PepsiCo
05.2018 - 08.2019
- Communicates with clients regularly and builds client relationships that result in a high service level and great client experience Grows route sales by 10 Percent of route growth target is based on growing both existing clients and acquiring new client accounts Curiously identified opportunities with existing clients; asks effective questions to effectively solve for clients Asked for referrals and identifies new opportunities for route growth Promoted fast route growth by maximizing all existing route opportunities quickly Increased route sales by 20 percentage in first 4 months Trained prospective employees on proper driving, ordering, delivery process via company compliance Proactively sought out opportunities for account growth, planned weekly points of interruption for weekly sales Dialogued with warehouse to ensure accurate orders were placed and uploaded in a timely Merchandise stores and ensured there was not out of date merchandise Period sales expectation of 125k a period Ran 104 percent to plan in the first 6 months of taking over the route.
GENERAL MANAGER
TMX Finance
06.2014 - 08.2017
- Maintain atmosphere of compliance by managing all store operations to ensure that, among other things, sales transactions, customer payments and collection activities are properly performed in accordance with the Company's operating procedures and applicable laws Increase store profitability through customer relationship development, community involvement, marketing, soliciting new business sources, employee training and managing all store operating expenses Collaborate on recruitment efforts for position openings, interview, and hire qualified candidates for the Customer Service Representative position Coach, lead and develop team members to maximize their performance potential Complete Monthly Performance Evaluations for store employees Routinely and successfully manage branch accounts, totaling $800,000 Accurately determine and/or approve loan values based off a comprehensive vehicle appraisal Demonstrate knowledge of all relevant company policies and procedure and state and federal laws and requirements (Compliance, Human Resources, Legal, and Operations).
BRANCH MANAGER
Enterprise Rental Car Holdings
06.2012 - 01.2014
- Responsible for strategic direction, and overall branch operations, to include management of; Customer Service, Human Resources, Sales, Marketing and Financial performance, along with fleet management and maintenance of over 6,000 vehicles Ranked in the top 30 percent of the sales matrix for sixteen consecutive months Interacted with over 400 customers daily, while ensuring service excellence, for a positive customer experience Provided continual feedback regarding employee performance; met with personnel to monitor sales goals and overall performance Conducted and participated in the recruitment, interviewing and hiring of branch employees Prepared effective and timely employee reviews and oversaw the review process Developed, planned and actively participated in Branch sales and marketing efforts to increase and improve business Trained, motivated and coached employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment.
OPERATIONS MANAGER
Angels Academy Daycare
01.2008 - 05.2012
- Played a key role in multiple product launches, marketing campaigns, special events, and corporate announcements Managed accounts receivable processes including payments, review, analysis and follow-up Brainstormed with product marketing managers to develop innovative marketing strategies for all new products Recruited interns for summer programs Increased operations budget from 13k to 19k quarterly Assisted in crafting job descriptions for 25 positions Proactively sought out low-cost techniques for building operations, which decreased operational expenses Facilitated building efficiency, by operating on green energy Worked directly with the operational team, which included the center's Director, Human Resource Manager, Marketing/Account Management, Promotions and Events Planning, as well as managing the facility's budget Handled accounts receivable and billing services, as needed Processed month-end closings and monthly reports Used Excel and HP mainframe to manage accounting data
Education
Bachelor of Arts - Communication
University of Kentucky
Associate of Arts - Business Administration
Valley Forge Military College
Wayne, PASkills
- Stakeholder Management
- Risk assessment
- Coaching and Mentoring
- Performance Analysis
- Budget Analysis
- Organizational Skills
- Reliability
- Trend Analysis abilities
- Problem-solving abilities
- Commercial awareness
References
Available Upon Request
Timeline
Risk Management Analyst
Premier Transportation
03.2022 - Current
Key Account Manager
Swift Transportation
10.2020 - 03.2022
ROUTE SALES REPRESENTATIVE
PepsiCo
05.2018 - 08.2019
GENERAL MANAGER
TMX Finance
06.2014 - 08.2017
BRANCH MANAGER
Enterprise Rental Car Holdings
06.2012 - 01.2014
OPERATIONS MANAGER
Angels Academy Daycare
01.2008 - 05.2012
Bachelor of Arts - Communication
University of Kentucky
Associate of Arts - Business Administration
Valley Forge Military College