Dennis Keo
Houston,TX
Summary
Highly organized and dependable candidate skilled in managing multiple priorities with a positive attitude. Successfully achieved team goals through proactive strategies and willingness to take on more responsibilities. Committed to delivering exceptional results and contributing to organizational success.
Overview
6
6
years of professional experience
Work History
Food and Beverage Cast Member
The Walt Disney Company
02.2024 - 05.2024
- Joined through the Walt Disney College Program
- Part of a multi-functional team that ranges from food handling, processing orders, assisting guests, handling inventory, etc
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
Adminstrative Assistant
Paveloc Plus
09.2021 - 02.2024
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Collaborated with sales team members to ensure seamless integration between order processing and shipment coordination activities.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Maintained payroll information by calculating, collecting, and entering data.
Cashier/Sales Associate
Sprouts Farmers Market
01.2021 - 08.2021
- Welcomed customers and helped determine their needs.
- Processed various forms of payment, including cash, check, credit cards, vouchers, and automatic debits, with accuracy and efficiency
- Provided exceptional customer service by promptly addressing inquiries and offering detailed product information
- Managed refunds, receipts, credits, and change transactions, fostering customer satisfaction.
Sport Equipment Manager
Louisiana State University
08.2019 - 06.2021
- Oversaw all aspects of athletic equipment and apparel, skillfully managing inventory, ordering, and maintenance
- Demonstrated exceptional organizational abilities by efficiently setting up and storing gym equipment
- Ensured the availability and functionality of equipment, contributing to a smooth operation.
Server/Cashier
Kolache Kitchen
05.2019 - 08.2019
- Demonstrated exceptional customer service by promptly taking food orders and effectively communicating them to the kitchen staff
- Supervised food distribution, guaranteeing accurate and timely delivery to patrons
- Cultivated positive customer relations through attentive and personalized service.
Front-end Customer Service
Frutta Bowl
01.2018 - 09.2018
- Orchestrated seamless customer experiences, from order fulfillment to checkout, by expertly preparing custom bowls, smoothies, and toast
- Maintained meticulous organization of supplies and expenses, optimizing efficiency
- Ensured a clean and sanitized work environment, surpassing health and safety standards
- Facilitated smooth transitions between shifts for uninterrupted operations.
Education
Bachelor in Business Administration -
Louisiana State University
05.2023
Skills
- Quickbooks
- Adaptability
- Teamwork/Collaboration
- Microsoft Office
- Customer Service Oriented
- Invoice Processing
Timeline
Food and Beverage Cast Member
The Walt Disney Company
02.2024 - 05.2024
Adminstrative Assistant
Paveloc Plus
09.2021 - 02.2024
Cashier/Sales Associate
Sprouts Farmers Market
01.2021 - 08.2021
Sport Equipment Manager
Louisiana State University
08.2019 - 06.2021
Server/Cashier
Kolache Kitchen
05.2019 - 08.2019
Front-end Customer Service
Frutta Bowl
01.2018 - 09.2018
Bachelor in Business Administration -
Louisiana State University