Dennis King
LaGrange,GA
Summary
Highly skilled and results-oriented professional with over 20 years of experience in the telecommunications industry. Proven track record in web and audio casting, video conferencing, and virtual meetings. Adept at team management and customer support with a strong focus on troubleshooting and client-facing relationship building. Possess in-depth knowledge of various platforms and technologies. Demonstrated ability to drive success through strategic planning, process improvement, and effective communication. Seeking to leverage extensive experience and expertise in a challenging Event Specialist or Event Manager role
Overview
22
22
years of professional experience
Work History
WEBCAST OPERATIONS MANAGER
Streamlined Communications
LaGrange, GA
12.2022 - Current
- Manage and oversee day-to-day support, processes, and methodologies for the Global Webcast Ops team
- Moderate and administer video, web, and audio calls on the Global Meet Platform.
- Provide technical support during live sessions.
- Assist in the uploading of PPT/X slide decks.
- Manage the switching of sources in and out of the live window (RTMP, Slides, Webcam, Pre-Records).
- Schedule webcasts for over 20 event producers weekly, monitoring their productivity. Conduct weekly meetings with clients and partners to review service levels and address technical and/or producer issues, while exploring resolution and prevention options.
EVENT MANAGER
Streamlined Communications
LaGrange, GA
04.2022 - 12.2022
- Serve as an audio operator and voice talent for Investor Relations Calls.
- Moderate and manage audio conference calls, ensuring call setup aligns with event specifications, gathering information based on reservation details, providing technical support for help requests, conducting opening and introductions, and moderating Q&A sessions.
- Read safe harbor language and custom scripts as a key voice talent.
- Answer incoming lines, assist attendees with questions, and uphold superior client satisfaction through exemplary customer service.
- Connect attendees to their conference calls.
PROJECT MANAGER
Notified
LaGrange, GA
02.2021 - 04.2022
- Manage the format and development of event consoles, login and registration pages, lobby waiting spaces, and customized console looks for live events.
- Collaborate with clients to create and build their events from inception to completion, fostering customer relationships to ensure exceptional satisfaction.
- Provide technical support, including problem-solving during dry runs of events.
- Gather registration information, company logos, and branding materials.
- Schedule and facilitate tech check sessions and console walkthroughs.
- Collaborate closely with sales representatives on event specifics and details.
- Coordinate with the onsite AV team for events requiring their presence on site.
WEBCAST ENGINEER
Intrado
LaGrange, GA
10.2019 - 02.2021
- Moderate and manage video, web, and audio calls on WebEx Event & Meeting Center platform and Intrado Studio Platform.
- Provide technical support during live sessions.
- Act as an account manager for Goldman Sachs Investor Relations Calls, including scheduling calls, conducting walkthroughs of each live event, coordinating dry runs of live events, assigning roles and duties to internal Goldman Sachs team members, serving as the lead voice talent operator, recording headers and prompts for replay, sending post-call reporting to Goldman Sachs, and preparing 30-day reports for attendees.
- Assist with uploading PPT/X slide decks.
- Switch sources in and out of live windows (RTMP, Slides, Webcam, Pre-Records).
VOICE TALENT EVENT SPECIALIST AUDIO OPERATOR
InterCall
West Point, GA
11.2003 - 10.2019
- Lead audio operator and voice talent for Goldman Sachs Investor Relations Calls.
- Moderate and manage audio conference calls, including call setup to event specifications, gathering information based on reservation specifications, providing technical support for help requests, opening and introducing participants to the call, and moderating Q&A sessions.
- Read safe harbor language and custom scripts as the key voice talent.
- Answer incoming lines, assist attendees with questions, and ensure superior client satisfaction through excellent customer service.
- Connect attendees to their conference call.
GATE AGENT
Atlantic Southeast Airlines
Atlanta, GA
07.2002 - 05.2003
- Assist passengers with tagging luggage and checking in baggage.
- Handle ticketing and/or changes to reservations, as well as seat assignments.
- Answer inquiries regarding flight schedules and fares.
- Provide directions to departure gates for connecting flights.
Education
CP Diploma -
Troup County High School
Lagrange, GA05-1998
Skills
- Customer Service
- Voice Talent
- Data Entry
- Cisco WebEx Meetings
- WebEx
- WebEx Teams
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Exchange
- Microsoft Teams
- OBS Studio
- Team Management
- Webcasting
- Webcam
- RTMP
- Video Editing
- Video Conferencing
- YouTube
- YouTube Analytics
References
- Taune Harris, Notified, Supervisor, 360-823-3629, Taune.harris@notified.com
- Brent Rowe, Notified, Solutions Specialist, 706-773-0465, Brent.rowe@notified.com
- Kristi Searels, Notified, Project Manager, 706-590-1881, Kristi.searels@notified.com
- Keri Morris, Streamlined Communications, Director of Operations in NA, 719-722-9139, keri.morris@streamlinedcommunications.com
Timeline
WEBCAST OPERATIONS MANAGER
Streamlined Communications
12.2022 - Current
EVENT MANAGER
Streamlined Communications
04.2022 - 12.2022
PROJECT MANAGER
Notified
02.2021 - 04.2022
WEBCAST ENGINEER
Intrado
10.2019 - 02.2021
VOICE TALENT EVENT SPECIALIST AUDIO OPERATOR
InterCall
11.2003 - 10.2019
GATE AGENT
Atlantic Southeast Airlines
07.2002 - 05.2003
CP Diploma -
Troup County High School
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