DENNIS KOPELIC
Longs,SC
Summary
Dynamic leader with over 20 years of experience driving transformative improvements in business operations, profitability, and team development. Proven track record of achieving progressive growth and notable accomplishments within the service industry underscores a results-oriented approach. Recognized as a proactive leader and strategic problem-solver, consistently meeting challenging profit goals while expanding operational capabilities. Adept at thriving in fast-paced, evolving environments, ensuring operational accuracy and delivering exceptional results for maximum profitability.
Overview
18
18
years of professional experience
Work History
Area Branch Manager
Rentokil Initial
Pittsburgh/Johnstown PA/ Belington WV
04.2020 - Current
- Conducted performance assessments to identify areas for development and enhance team productivity.
- Coordinated and prioritized tasks to meet established deadlines consistently.
- Achieved and surpassed financial targets consistently through rigorous expense control measures, optimized operational schedules, and effective inventory management.
- Assisted in managing budget implementations. Supported employee reviews and feedback processes. Coordinated training schedules and contract negotiations.
- Facilitated personnel development through targeted coaching on management principles, company procedures, and technology systems to optimize performance.
- Designed and optimized operational strategies to strengthen relationships and loyalty with both customers and employees.
- Optimized operational efficiency and productivity through strategic budget management and cost control.
- Mentored employees in effective selling techniques and promoted cross-selling strategies to enhance revenue generation.
Branch Manager
Rentokil Initial
Pittsburgh, PA
09.2015 - 04.2020
- Maximized branch revenue by optimizing daily operations.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Established, reviewed and updated territory boundaries and distribution routes for route sales teams.
- Spearhead growth initiatives to improve operational standards.
- Strategized business operations, merchandising strategies and personnel moves.
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Collaborated with RSM to improve performance and grow sales.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Area Branch Manager
Rentokil Initial
Youngstown/Erie, PA
10.2007 - 09.2015
- Supervised business functions, colleague staffing, customer retention and financial accountability for Youngstown OH and Erie PA locations.
- Developed and administered budgets covering inventory, labor hours and overhead expenses.
- Trained and mentored new colleagues to maximize team performance and achieve daily performance objectives.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented new processes and procedures tactfully and passionately.
- Boosted team morale and overall revenue by creating sales contests.
Skills
- Revenue generation
- Team building and motivation
- Detail-oriented
- Systems implementation
- Process improvement strategies
- Safety training
- Colleague Development
- Budgeting and Cost Control
- Sales Team Development
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Improved employee satisfaction and reduced turnover.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Supervised team of over 60 colleagues.
Affiliations
- Member of the 2022 Rentokil Fast Track Talent Pool Program.
- 2022 Artemis Project Award
- Member of the 2021 Rentokil 6-Month High-Performance Leadership Program with Jeff Mariola.
- Member of the 2017 Rentokil Leadership Development Program.
- Member of the Rentokil 2015 Leader In Me Program
- 7 Year Instructor for Rentokil - New Leadership Training.
- Provided Mentoring/Development for current Branch Managers.
- Project Manager for creating Operations Manager training for Rentokil.
- Chosen to participate and mentor company RAMP and JMO candidates.
Timeline
Area Branch Manager
Rentokil Initial
04.2020 - Current
Branch Manager
Rentokil Initial
09.2015 - 04.2020
Area Branch Manager
Rentokil Initial
10.2007 - 09.2015