Dennis Lemoine
Boston,USA
Summary
Experienced events leader with 15+ years of success delivering impactful in-person and virtual experiences. Known for strategic thinking, creative problem-solving, and a collaborative approach that drives results. Skilled in budget management, team leadership, and end-to-end event execution. Recognized for creating memorable experiences, optimizing operations, and fostering strong client and cross-functional relationships in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Director, Customer Engagement & Experience
Anaplan
11.2023 - 03.2025
- Led a high-performing team of five, driving initiatives to elevate the customer experience and foster deeper engagement across the ecosystem.
- Oversaw customer sentiment and insights through Net Promoter Score (NPS) programs, strengthening feedback loops and informing cross-functional improvements.
- Spearheaded two flagship customer programs, enhancing visibility, advocacy, and connection across the global user base.
- Developed and executed internal and external communication strategies that elevated brand voice and customer alignment.
- Hosted a monthly podcast series for two years, featuring customers and partners to showcase innovation and amplify success stories.
- Served as emcee for the Closing Night Festivities at the Annual Sales Kickoff (AKO), energizing 1,000+ attendees and reinforcing brand culture.
- Recognized as a culture champion—instilling energy, inclusivity, and purpose into team dynamics and company-wide experiences.
Principal Community Experience Program Manager
Anaplan
05.2021 - 10.2023
- Elevated Anaplan's Community event programming, by owning end-to-end planning and production for all events, including the award-winning Anaplan Live! series
- Key responsibilities include planning and executing strategic Community-focused virtual and in-person events, maximizing the value of events through clear messaging, consistent branding, and creative promotions
- Revamped event processes, metrics, industry standards and built collaborative bridges between multiple areas throughout the organization
- Delivered and exceeded attendance numbers, pipeline generation and advanced the Anaplan Community culture, creating lifelong customers and brand advocates
Special Events Manager
Formlabs
01.2020 - 03.2020
- Delivered senior-level oversight of all planning, project management, and execution of 2020 Formlabs flagship conferences, partnership, and regional events
- Optimized events for quantifiable impact of awareness, community engagement, and lead generation metrics
- Implemented a self-developed, robust digital plan, repositioning all in-person events to online; leveraged research of cutting-edge event software to create the plan
Experience Manager
Certify, Inc.
04.2018 - 08.2019
- Led all components of prospect-facing events within the company's portfolio, including Certify, Nexonia, and Tallie
- Orchestrated more than 25 events annually for industry and client-facing events across the United States
- On-boarded and directed event specialist responsible for setup, breakdown, and overall event experience management
- Optimized event intake, attendee follow-up, and reporting by revamping and implementing key processes
- Established follow-up plans that leveraged current strengths, thus improving future events
Events Manager
Cox Automotive
09.2016 - 11.2017
- Championed client facing events for media brands within the Cox Automotive portfolio, including Kelley Blue Book, Autotrader, and Dealer.com
- Developed and managed all budgets and expenditures
- Oversaw contracts from receipt to execution for 100+ events annually in various cities, including New York, Seattle, San Diego, Denver, Boston, and Atlanta
- Aligned event strategy with business growth goals, supporting $1.5B in annual revenue; directed follow-up initiatives to track return on investment (ROI) and to drive continuous improvements
- Identify and pursue potential sponsorship opportunities to enhance the overall event experience and generate additional revenue for Cox Automotive
Events Manager
Dealertrack
11.2014 - 09.2016
- Rendered leadership acumen, ensuring the successful execution of all in events to include concept, theme, and client satisfaction for Dealer.com and Dealertrack brands
- Skillfully managed projects from contract to execution for approximately 80 events annually, including client appreciation parties for 5k+ guests at the Contemporary Arts Center in New Orleans, Omnia Nightclub in Las Vegas, and Oracle Park in San Francisco
- Secured industry and community sponsorships throughout the United States, including New York, Chicago, Los Angeles, St. Louis, Detroit, and Miami
- Forged, sustained, and expanded strategic, national vendor relationships to maximize event success
- (Dealertrack was acquired by Cox Automotive in 2016.)
Events Manager
Dealer.com
09.2011 - 11.2014
- Spearheaded the successful execution of more than 35 event experiences annual, including client appreciation parties for 3k+ in New Orleans, Las Vegas, San Francisco, and Orlando for the annual NADA Conference
- Oversaw employee engagement events for 2k+ guests in Burlington, VT and golf tournaments in Florida, California, and Texas
- Recognized as a brand ambassador and industry leader for the ability to superbly showcase products, people and culture
- Secured sponsorships throughout Vermont, California, Nevada, Texas, Florida, and New York; managed Dealer summits and Google partnership events
- (Dealer.com was acquired by Dealertrack in 2014.)
Events Coordinator/Facility Associate
Springstep
10.2009 - 09.2010
Freelance Events Assistant
David Reinhard
01.2005 - 08.2008
Assistant Events Manager
HeartShare Human Services
01.2007 - 04.2007
- (contract)
Event Manager
Institute for Integrative Nutrition
02.2005 - 09.2006
Education
American Musical Dramatic Academy
New York, NYTimeline
Director, Customer Engagement & Experience
Anaplan
11.2023 - 03.2025
Principal Community Experience Program Manager
Anaplan
05.2021 - 10.2023
Special Events Manager
Formlabs
01.2020 - 03.2020
Experience Manager
Certify, Inc.
04.2018 - 08.2019
Events Manager
Cox Automotive
09.2016 - 11.2017
Events Manager
Dealertrack
11.2014 - 09.2016
Events Manager
Dealer.com
09.2011 - 11.2014
Events Coordinator/Facility Associate
Springstep
10.2009 - 09.2010
Assistant Events Manager
HeartShare Human Services
01.2007 - 04.2007
Event Manager
Institute for Integrative Nutrition
02.2005 - 09.2006
Freelance Events Assistant
David Reinhard
01.2005 - 08.2008
American Musical Dramatic Academy
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