Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dennis Mackey

Las Vegas

Summary

Efficient professional in material handling and logistics, known for high productivity and ability to complete tasks quickly without compromising safety. Skilled in operating a variety of industrial trucks, including forklifts, pallet jacks, and tractors with precision. Possess specialized skills in inventory management, equipment maintenance, and safety protocols. Excel at teamwork, problem-solving, and time management, ensuring seamless operations in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Forklift Operator

Boxzooka
07.2024 - Current
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.

Customer Service Representative

Telus International
07.2022 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Responded to customer requests for products, services, and company information.

Call Center Representative

Precision Opinion
08.2019 - 08.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Education

High School Diploma -

Basic Academy
Henderson, NV
05-2019

Skills

  • Certified Forklift Operator
  • Workplace Safety Adherence
  • Inventory management
  • Material handling
  • Equipment maintenance
  • Customer service
  • Warehouse organization
  • OSHA training

Languages

English
Professional

Timeline

Forklift Operator

Boxzooka
07.2024 - Current

Customer Service Representative

Telus International
07.2022 - 07.2024

Call Center Representative

Precision Opinion
08.2019 - 08.2021

High School Diploma -

Basic Academy

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Dennis Mackey