Dennis Martinez

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Checked guests' photo identification for validity and age requirements.
• Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on (Hemp and Nicotine Products)

• Self-motivated, with a strong sense of personal responsibility.
• Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
• Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
• Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Responded to customer requests for products, services, and company information.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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• Maximized revenue by recommending appropriate rental products and upselling services to customers.
• Collaborated with team members to improve sales strategies and meet monthly targets.
• Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
• Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Prepared merchandise for sales floor by pricing or tagging.

• Checked assignments, proctored tests and provided grades according to university standards.
• Developed strong rapport with students through open communication channels, fostering an inclusive learning environment.
• Mentored students through office hours and one-on-one communication.