Dennis Martin Shelton Jr.
Summary
Journeyman Electrician licensed with I.B.E.W. for four years Able to work on MCC Controls, Instrumentation, PLC, Pressure, Temperature, and Flow Controllers, Ladder Logic, and Transducers Results Driven Self-starter that can prioritize tasks and adapt to challenging environments Able to work on and troubleshoot motors from 230 Volt single phase to 460 Volt three phase Welder/fabricator and Heavy Equipment Operator
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
1
1
Certification
Work History
Service Technician
McKenzie Compressed Air Solutions, and Service Pump and Compressor
- Perform full services and repairs on various brands and sizes of air compressors
- Represent the company with professionalism, poise, and integrity by providing exceptional customer service
- 7 Years total
Service Technician, Service Coordinator
Air Specialty and Equipment
2020 - 2025
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Estimated jobs, parts, and labor.
- Coordinated and managed 4-6 service techs.
- Researched, found and purchased parts.
Service Technician
Eagle Controls
2016 - 2018
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
- Tested systems, noting issues and completing preventive maintenance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Service Technician
Quincy Compressor
2014 - 2016
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Service Technician
Rio Marine
12.2013 - 2014
- Perform electrical repairs, installation, and upgrades to towboats
- Repair/replace/install B.P.M.S., steering, compressors, generators, and all other electrical needs
- Work on call and overtime when needed
Education
High School Diploma -
Montgomery High
Montgomery, TX06-1995
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Problem and issue resolution
- Client relationship management
- Scheduling and coordination
- Equipment demonstration
- Technical support
Certification
- Quincy Air Compressors, Quincy Air Academy, Quincy Power Sync, Sullivan Palatek Air Compressors (certified through Sullivan Palatek), Kobelco Air Compressors, Bouer High Pressure Air Compressors, 200 to 5500 PSI Intro and advanced
- Also familiar with: Sullair, Ingersoll Rand, Leroi, Nuvair High Pressure, and a wide variety of other air compressors.
- Certified on Mig, Tig, and Subarc welding
Timeline
Service Technician
Rio Marine
12.2013 - 2014
Service Technician
McKenzie Compressed Air Solutions, and Service Pump and Compressor
Service Technician, Service Coordinator
Air Specialty and Equipment
2020 - 2025
Service Technician
Eagle Controls
2016 - 2018
Service Technician
Quincy Compressor
2014 - 2016
High School Diploma -
Montgomery High
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