Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JOSEPH ALVARADO

San Antonio,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager of Preventative Maintenance Sales

Air Compressor Solutions
05.2024 - 04.2025
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed service agreements totaling 6.5 million dollars of annual revenue.

Inside Sales Representative

United Parcel Service, UPS
08.2020 - 04.2024
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Answered customers' questions regarding products, prices, and availability.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Used CRM software to maintain detailed contact logs and account records.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Managed and serviced a book of business totaling 256 commercial accounts.
  • Increased sales revenue by 18% in year one and 26% in year two.

Inside Sales Representative

Grainger Industrial Supply
06.2017 - 08.2020
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Informed customers of promotions to increase sales productivity and volume.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Serviced a book of business of 189 commercial accounts.
  • Increased sales revenue by 32% in year one and 26% in year two.

Office Manager

Alvarado's Tax & Bookkeeping Services
01.2005 - 06.2017
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed and coached a group of ten employees.
  • Oversaw customer account increase from 126 accounts in year one to 1324 in year 12.

Education

MBA - Business Administration And Management

Western Governors University
Salt Lake City, UT
02-2022

Bachelor of Science - Management

Western Governors University
Salt Lake City, UT
03-2017

Skills

  • Team collaboration
  • Financial planning
  • Sales management
  • Business development
  • Client relations
  • Project management
  • Financial reporting
  • Negotiation
  • Strategies and goals
  • Conflict resolution
  • Cross-functional team leadership
  • Relationship building

Certification

  • Project Management Certification, CompTIA Project+ - December 2021

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager of Preventative Maintenance Sales

Air Compressor Solutions
05.2024 - 04.2025

Inside Sales Representative

United Parcel Service, UPS
08.2020 - 04.2024

Inside Sales Representative

Grainger Industrial Supply
06.2017 - 08.2020

Office Manager

Alvarado's Tax & Bookkeeping Services
01.2005 - 06.2017

MBA - Business Administration And Management

Western Governors University

Bachelor of Science - Management

Western Governors University

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