Dennis Mason
Mesa,PA
Summary
Dynamic leader with a proven track record at Tristate Logistics, enhancing client satisfaction by 22% through effective customer relationship management and operations optimization. Skilled in leadership and problem resolution, consistently driving growth and team cohesion. Achieved a notable 18% revenue boost by leveraging client relations and account management expertise. Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. Customer-oriented, sales oriented with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader. Accomplished Sales Manager offering 5 years of experience. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
2025
2025
years of professional experience
Work History
General Manager
Tristate Logistics
Phoenix, AZ
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Pool Technician/ Sales and Service
Desert Pool Tech
Scottsdale, AZ
08.2024 - Current
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Conducted pool safety inspections and reported unresolved issues immediately.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Accommodated diverse client requests by providing customized solutions tailored to their individual needs.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Increased customer referrals due to consistently delivering outstanding service that exceeded client expectations.
Assistant Manager
Superstar Car Wash
Avondale, AZ
09.2022 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Enhanced team productivity by streamlining operational processes.
- Oversaw daily operations to maintain store cleanliness and organization.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Sales Associate
Super Star Car Wash
Avondale, AZ
04.2022 - 09.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
District Sales Manager
Tristate Logistics
Phoenix, AZ
03.2017 - 06.2021
- Experienced and motivated Sales Development Professional with five years of experience in high level sales environments. Proven track record of expanding businesses by successfully networking and forming smart partnerships. The ability to cultivate key relationships and consistently generate new business. Self motivated and driven to help increase the prosperity of a business while working to enhance their reputation.
- Consistently maintained a retention rate of new clients of 50% for the past three years."
- Generated leads, closed sales, and built client relationships, boosting revenue by 18% annually.
- Collaborated with marketing to enhance product visibility, resulting in a 12% increase in sales.
- Analyzed market trends to optimize sales strategies, leading to a 15% growth in customer base.
- Implemented customer feedback systems, improving client satisfaction scores by 22%.
Education
Associate Of Business Administration - Business Management
Pima Community College
Tucson, AZ2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Customer Relationship Management
- Verbal and written communication
- Client Relations
- Customer Retention
- Consistently meet goals
- Account Management
- Time management
Timeline
Pool Technician/ Sales and Service
Desert Pool Tech
08.2024 - Current
Assistant Manager
Superstar Car Wash
09.2022 - 07.2024
Sales Associate
Super Star Car Wash
04.2022 - 09.2022
District Sales Manager
Tristate Logistics
03.2017 - 06.2021
General Manager
Tristate Logistics
Associate Of Business Administration - Business Management
Pima Community College