Dennis Murphy
San Angelo,TX
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Technician
Goodfellow Air Force Base
08.2023 - Current
- ncreased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
HVAC Service Technician/ Trainer
Air Dynamics
11.2022 - 05.2023
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Assisted team members with All types of equipment troubleshooting and diagnostics.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Documented all changes and actions in computer-based tracking system.
HVAC Mechanic
Goodfellow AFB
01.2020 - 11.2022
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Inspected and tested equipment to locate worn and damaged parts.
- Analyzed and located malfunctions in motors, switches and control systems.
- Disassembled defective parts to make proper repairs.
- Followed established safety procedures and techniques when working.
- Utilized diagnostic equipment to evaluate mechanical issues with equipment.
- Maintained functionality and reliability of systems through regular diagnostic checks.
Warehouse Manager
Air Dynamics Inc.
06.2018 - 12.2019
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Expedited resolutions of shipping errors and packaging mistakes.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
HVAC Service Technician
Air Dynamics Inc.
12.2010 - 06.2018
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Serviced HVAC equipment for expedient repair and minimal downtime.
HVACR Service Technician
Kellog, Brown And Root
07.2010 - 12.2010
- Increased longevity of HVAC systems by performing preventive maintenance.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Repaired or replaced defective equipment, components or wiring.
- Used technical skills, tools and techniques like soldering to repair parts.
HVACR Service Technician
Kellog, Brown And Root
11.2009 - 06.2010
- Increased longevity of HVAC systems by performing preventive maintenance.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components and wiring.
- Repaired or replaced defective equipment, components or wiring.
- Used technical skills, tools and techniques like soldering to repair parts.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Removed malfunctioning parts and replaced with new components or refurbished pieces to return full functionality.
- Complied with applicable standards, policies and procedures.
- Performed routine maintenance on diverse systems.
HVAC Service Technician
Air Dynamics Inc.
06.2007 - 11.2009
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
HVACR Service Technician
Kelolog, Brown And Root
12.2005 - 06.2007
- Increased longevity of HVAC systems by performing preventive maintenance.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components and wiring.
- Repaired or replaced defective equipment, components or wiring.
HVAC Service Technician
Air Dynamics Inc.
05.1998 - 11.2005
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Evaluated systems according to predetermined checklist and noted issues.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
Education
Certificate - HVAC/R Technology
TSTC
Sweetwater, TX05.1998
Skills
- Customer Relationship Management
- Attention to Detail
- Hand Tool Knowledge
- Power Tool Proficiency
- Preventive Maintenance
- Equipment Inspection
- Testing and Analysis
- Valid Driver's License
- Professional and Courteous
- Safety Procedures Adherence
- Analytical Thinking
- Mechanical Aptitude
- Diagnosis and Troubleshooting
- Operating Test Equipment
- Maintenance and Repair
- Blueprint Reading
- System Installation
- Schematic reading
- Electrical repair
- System repairs
Certification
Universal CFC
TDLR
Universal CFC
I hold a Universal CFC certification which allows me to work on all types of equipment.
Timeline
Service Technician
Goodfellow Air Force Base
08.2023 - Current
HVAC Service Technician/ Trainer
Air Dynamics
11.2022 - 05.2023
HVAC Mechanic
Goodfellow AFB
01.2020 - 11.2022
Warehouse Manager
Air Dynamics Inc.
06.2018 - 12.2019
HVAC Service Technician
Air Dynamics Inc.
12.2010 - 06.2018
HVACR Service Technician
Kellog, Brown And Root
07.2010 - 12.2010
HVACR Service Technician
Kellog, Brown And Root
11.2009 - 06.2010
HVAC Service Technician
Air Dynamics Inc.
06.2007 - 11.2009
HVACR Service Technician
Kelolog, Brown And Root
12.2005 - 06.2007
HVAC Service Technician
Air Dynamics Inc.
05.1998 - 11.2005
Certificate - HVAC/R Technology
TSTC
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