Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Dennis Naylor

Lebanon,NH

Summary

Dynamic and results-driven restaurant general manager focused on customer satisfaction and team collaboration. Proven track record in fostering a professional, performance-oriented service environment that drives operational excellence. Expertise in leading diverse teams to exceed performance goals and enhance the overall dining experience. Committed to implementing innovative strategies that boost efficiency and elevate guest engagement.

Overview

17
17
years of professional experience

Work History

General Manager

110 Grill
12.2021 - Current
  • Managed both front and back of the house activities
  • Responsible for keeping the restaurant and all activities up to the company standards and policies
  • Responsible for hiring, training, and promoting a staff of over thirty people
  • Received over 100 5-star reviews during my employment
  • Increased profits by 130% in my first year
  • Grew sales in 2022 by $600,000
  • Established a work environment and culture that encourages productivity and professionalism while maintaining a fun and engaging work atmosphere
  • Currently developing a young culinary manager and restaurant manager

General Manager/Bar Manager

Murphy’s on the Green
04.2008 - 12.2021
  • Managed a staff of 15+ in the daily operations
  • Trained and managed multiple assistant managers to help in daily operations
  • Proficient in a Windows Office and Aloha POS environment
  • Established personal relationships with many businesses and Dartmouth departments which helped build the Murphy’s in-house business as well as external caterings
  • Created a restaurant SOP to assist in training and managing
  • Collaborated with the Executive Chef in creating seasonal and special event menus
  • Worked with vendors to create current and vibrant wine and beer menus
  • Increased sales in 2019 by 12%
  • Created and maintained email distribution lists that helped maximize business for special events as well as increase communication to patrons

Education

No Degree - Education

Southern Vermont College
Bennington, VT

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Training and coaching

Timeline

General Manager

110 Grill
12.2021 - Current

General Manager/Bar Manager

Murphy’s on the Green
04.2008 - 12.2021

No Degree - Education

Southern Vermont College

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Dennis Naylor