Organized and Detailed employee. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
KIMBERLEY OSBECK
Coon Rapids,Minnesota
Summary
Overview
38
years of professional experience
1
Certification
Work History
Voyage Healthcare
Insurance Specialist/Refund Coordinator
08.2024 - Current
Job overview
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up with Insurance Groups on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue losses
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Acted as subject matter expert, answering internal, and external questions and inquiries.
- Researched and resolved routine and complex issues.
- Calling Insurance groups daily on claim status.
- In Switchboard call Que answering Patient questions and taking Patient payments.
- Lead on Refund approvals weekly of $10,000
UnitedHealthcare Community Plan
Reimbursement Coordinator
12.1998 - Current
Job overview
- Claims Processing
- Regulatory Compliance
- Attention to Detail
- Deadline-Oriented
- Excellent Time Management Skills
- Maintain up-to-date knowledge of coding procedures and regulations
- Knowledge of medical terminology in the healthcare field
- Proficient in 10 key data entry and multiple computer screen experience
- Maintained accurate records of all reimbursements processed in compliance with HIPAA regulations
- Maintained confidentiality and integrity of patient data
- Analyzed medical records to ensure accuracy of coding and billing information
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Completed day-to-day duties accurately and efficiently
- Planned and completed group projects, working smoothly with others
Minnesota Blizzard Hockey Program
Secretary/VP
12.2008 - 12.2011
Job overview
- Managed daily operations of 8 youth hockey teams
- Hiring to train and mentor coaches to foster the growth of the business
- Handle all financial bookkeeping
- Created and updated spreadsheets to track and report data
- Managed calendar reminders for upcoming deadlines or events associated with the office
- Processed invoices for payment; tracked payments received from vendors and clients
- Responded to customer inquiries via email or telephone in a polite and professional manner
Lunds & Byerly's
Store Manager
12.1986 - 12.1997
Job overview
- Switchboard phone answering and transfer of calls
- Overseeing in daily operations of the store
- Promote collaboration between staff to develop productive work environment
- Established customer service standards and monitored staff compliance
- Resolved customer complaints in a timely manner
Education
Anoka Ramsey Community CollegeCoon Rapids, MN
University Overview
Skills
- Computer Database Proficiency
- Problem-Solving
- Written and Verbal Communication
- Time Management
- Customer Service
- Proficient in MS Office
- Attention to Detail
- Deadline-Oriented
- Excellent Time Management Skills
- Knowledge of medical terminology in the healthcare field
- Proficient in 10 key data entry and multiple computer screen experience
Certification
- HIPAA Compliant Certifications
- ICD-9 & CPT Codes
- Proficiency with Facets & Workflow
Additional Information
Additional Information
Volunteering
Tpc Turkey Trot 5k
Feeding my Starving Children
United Way
Xenia Board
Timeline
Insurance Specialist/Refund Coordinator
Voyage Healthcare
08.2024 - Current
Secretary/VP
Minnesota Blizzard Hockey Program
12.2008 - 12.2011
Reimbursement Coordinator
UnitedHealthcare Community Plan
12.1998 - Current
Store Manager
Lunds & Byerly's
12.1986 - 12.1997
Anoka Ramsey Community College
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