Dennis Porras
Hialeah,FL
Summary
Proven track record in boosting sales and customer satisfaction, notably with Comcast, Xfinity. Expert in inventory management and negotiation, adept at fostering strong supplier and customer relationships. Achieved consistent sales growth by leveraging online platforms and listing optimization. Demonstrates exceptional service and problem-solving skills, ensuring positive outcomes and repeat business.
Overview
16
16
years of professional experience
Work History
EBay Seller
Self Employed
07.2021 - Current
- Cultivated loyal repeat customers through personalized outreach efforts such as targeted promotions or follow-up communications after successful transactions.
- Established strong relationships with suppliers to secure favorable pricing and dependable product sourcing options.
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Maximized profit margins by researching market trends and competitively pricing items based on supply and demand.
- Managed inventory effectively, keeping track of stock levels and replenishing as needed to maintain optimum availability.
- Handled customer returns efficiently, resolving issues amicably to ensure customer satisfaction while minimizing loss.
- Increased sales revenue by regularly updating inventory with popular and in-demand items.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Inbound Call Center Sales Representative
Comcast, Xfinity
06.2012 - 07.2021
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Contributed to team sales targets by consistently meeting and exceeding individual performance goals.
- Supported colleagues in achieving collective goals through peer coaching, constructive feedback sharing, and consistent teamwork efforts.
- Enhanced customer retention with exceptional service, building rapport, and addressing concerns in a timely manner.
- Resolved customer complaints efficiently, ensuring a positive experience and fostering long-term relationships.
- Increased sales revenue by skillfully promoting company offerings and upselling relevant products or plans to customers.
- Maintained a high level of product knowledge, staying up-to-date on new features and offerings to provide expert guidance to customers.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
Inbound Sales Representative
Alorica
01.2008 - 06.2012
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
Education
High School Diploma -
Monsignor Edward Pace High School Catholic Church
Opa-locka, FL06.2002
Skills
- Strong negotiation skills
- Online platforms
- Listing Optimization
- Inventory Management
Languages
Spanish
Limited Working
Timeline
EBay Seller
Self Employed
07.2021 - Current
Inbound Call Center Sales Representative
Comcast, Xfinity
06.2012 - 07.2021
Inbound Sales Representative
Alorica
01.2008 - 06.2012
High School Diploma -
Monsignor Edward Pace High School Catholic Church