Dennis Ravenell
Philadelphia,PA
Summary
Versatile , self motivated being. With nearly 10yrs. of managerial and customer service experience. Versed in conflict resolution, documentation, compliance, scheduling and position interpertation (i.e. SOP creation).
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Maintenance Technician
Assoica On Call Mid Atlantic
Mt. Laurel, NJ
02.2023 - Current
- Responded promptly to emergency repair requests from clients.
- Ordered necessary parts for repairs and installations.
- Coordinated with other technicians to ensure timely completion of tasks.
- Maintained detailed reports regarding the status of all assigned projects.
- Followed up on completed jobs to ensure customer satisfaction.
Supervior
John Vena Inc.
Philadelphia, PA
09.2014 - 12.2023
- Directed and supervised team of 5 - 20 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Collaborated with other departments to coordinate workflow processes between teams.
Education
GED -
Lackawanna College
Scranton, PA03-2005
Skills
- Payroll Administration
- Customer Service Management
- Strategic Planning
- Documentation and Recordkeeping
- Scheduling
- Inventory Management
- Budget Management
- Data Entry
- Financial Reporting
- Multitasking and Organization
- Time management abilities
- Project Coordination
- Staff Management
- Workflow Optimization
- Cross-Functional Collaboration
- Project Management
- Problem-Solving
Certification
- ICDL (International Computer drivers license) Cert# 40006978
- DCE Tutor training certified
- NCCER certified (cert # 8295044)
- USDA Trained
Timeline
Lead Maintenance Technician
Assoica On Call Mid Atlantic
02.2023 - Current
Supervior
John Vena Inc.
09.2014 - 12.2023
GED -
Lackawanna College