Years of professional experience
Dennis Rodriguez
Anaheim,CA
Summary
Highly motivated and detail-oriented employee seeking opportunity in Information Technology field. Strong proactivity, adaptability, and growth mindset. Adept at prioritizing tasks, replacing and repairing damaged hardware, and upgrading and installing anti-virus software.
Overview
8
8
4
4
Certificates
Work History
IT Technician
(Freelance)
Anaheim, California - CA
09.2018 - Current
- Install and configure hardware, software, systems, networks, and printers.
- Diagnose and resolve hardware issues including replacing parts as necessary.
- Perform troubleshooting on networking and connectivity issues to restore connections and network access.
- Automate update of anti-virus software to close security loopholes and protect users.
- Operate devices running Windows, Linux, Android, iOS and Chrome OS.
Certified Pharmacy Technician
Walgreens Pharmacy
Anaheim, CA
04.2016 - Current
- Received Extraordinary Customer Care Award by addressing customers' inquiries and complaints through professionalism, active listening, and empathy.
- Take initiative in troubleshooting and eliminating technological-related issues in various devices, including computer workstation, jet-printer, image-scanner, leading to increased productivity of prescription fills and sales.
- Improve team morale by researching and identifying root causes of complex insurance claim issues
- Supervise inventory levels to maintain accurate and adequate supply of medications and medical supplies for smooth operations.
Education
IT Professional Certificate – Linux And Security+ -
Eastern Gateway Community College
Ohio12.2023
Skills
- 7 years’ experience customers’ service
- 5 years’ personal experience configuring, building, maintaining, upgrading computer hardware and software
- Network troubleshooting
- Windows Server 2016 (AD, GPO, Hyper-V)
- Issue Diagnosis and Resolution
- Desktop Technical Support
- Peripheral Repair
- Network component installations
- Security best practices
- Hardware and software installation
- Virus and malware prevention
- Desktop and laptop installations
- Root Cause Analysis
- Cisco router and switch security
- Port security knowledge
- Network security architecture
- Network security systems
- Cisco equipment familiarity
Certification
- TestOut Server Pro 2016 Networking, 05/2023
- TestOut Server Pro 2016 Install and Storage, 03/2023
- TestOut PC Pro, 12/2022
- TestOut Client Pro, 10/2022
Quote
Intelligence is the ability to adapt to change.
Stephen Hawking
Timeline
IT Technician
(Freelance)
09.2018 - Current
Certified Pharmacy Technician
Walgreens Pharmacy
04.2016 - Current
IT Professional Certificate – Linux And Security+ -
Eastern Gateway Community College