Dennis Sam
Berwyn,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Fe-Nix Project Solutions
Oswego, IL
01.2023 - 08.2024
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, and printers for end users.
- Installed software applications as requested by customers.
IT Technician
EQ Technologies
Naperville, IL
03.2020 - 08.2022
- Installed and configured hardware, software, systems, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
IT Technician
Hard Hat Services
Naperville, IL
12.2018 - 03.2020
- Installed and configured hardware, software, systems, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Resolved hardware issues including replacing parts as necessary.
CAD Drafter
Pentair Thermal Management
Posen, IL
08.2014 - 12.2018
- Created detailed CAD drawings of isometric layouts using verbal instructions and other engineering documents.
- Modified existing designs to meet customer specifications or design changes.
- Analyzed drawings for accuracy and completeness according to established drafting standards.
CAD Drafter
Orbital Engineering Inc.
Hammond, IN
11.2013 - 07.2014
- Modified existing designs to meet customer specifications or design changes.
- Inspected completed design work for accuracy against original specifications and drawing notes.
- Supported design staff with AutoCAD related issues.
Education
Bachelor of Science - Technical Management
DeVry University
Addison, IL10-2005
Associate of Applied Science - Computer Aided Design/Drafting
Morton College
Cicero, IL05-1993
Skills
- CAD software proficiency
- Manual drafting background
- Markup language
- AutoCAD certification
- Team collaboration
Certification
- OSHA Trained, June 2007
Languages
English
Professional
Spanish
Limited
Timeline
IT Support Specialist
Fe-Nix Project Solutions
01.2023 - 08.2024
IT Technician
EQ Technologies
03.2020 - 08.2022
IT Technician
Hard Hat Services
12.2018 - 03.2020
CAD Drafter
Pentair Thermal Management
08.2014 - 12.2018
CAD Drafter
Orbital Engineering Inc.
11.2013 - 07.2014
- OSHA Trained, June 2007
Bachelor of Science - Technical Management
DeVry University
Associate of Applied Science - Computer Aided Design/Drafting
Morton College
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