Dennis Santos
Virginia Beach,VA
Summary
Tier 3 IT professional with extensive experience in overseeing operations and security for large-scale contracts. Proven expertise in managing project teams, optimizing system performance, and developing technology roadmaps that enhance reliability and user satisfaction.
Overview
18
18
years of professional experience
Work History
IT Manager
Elite Contracting Group
Virginia Beach, VA
09.2015 - Current
- Managed IT operations for a $4.2M municipal services contract, supporting infrastructure, security, and daily operations for a city government facility.
- Managed project teams, ensuring adherence to budgets, schedules, and scopes to meet project deliverables effectively.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Developed and maintained processes and technology roadmap, aligning IT initiatives with business objectives to drive strategic growth.
- Monitored system performance, identifying and implementing improvements to enhance reliability and user satisfaction.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Monitored system performance and identified areas for improvement.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Analyzed user needs and developed specifications for new systems or modifications.
- Ensured all components are compatible with existing systems prior to implementation.
- Trained and supervised IT staff to enhance operational efficiency.
Electronic Technician
Cox and Co.
Plainview, NY
03.2012 - 09.2015
- Developed test procedures to evaluate performance characteristics of electronic products.
- Calibrated electronic devices and equipment to ensure precise operation.
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
- Conducted quality assurance tests on electronic systems, ensuring reliability and optimal performance.
- Utilized schematics, diagrams, and manuals to accurately troubleshoot issues.
- Interpreted engineering diagrams to successfully troubleshoot faults.
- Collaborated with engineering teams during product development to identify and resolve design issues.
- Installed and tested new electronic equipment and components.
- Set up and operated specialized test equipment to diagnose performance of electronic components.
- Assembled circuits using soldering techniques and hand tools.
- Maintained system logs or manuals to document testing or operation of equipment.
Electronics Technician
United States Army
Fort Knox, KY
01.2008 - 01.2012
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Configured and programmed electronic devices to meet user specifications and enhance functionality.
- Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
- Replaced defective parts using soldering techniques to restore equipment performance.
- Monitored the performance of electronic systems and made adjustments as needed.
- Read schematics and technical diagrams to determine the best course of action for repairs or modifications.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Assembled and tested components, wiring, and systems, identifying and correcting faults to ensure optimal production quality.
- Tested completed products to ensure compliance with safety regulations and industry standards.
Education
Electronics Technician Certification - Maintenance And Troubleshooting Electronics
Army AIT
Augusta, GA09-2008
High School Diploma -
Salem Highschool
Virgnia Beach VA06-2001
Skills
- Documentation
- Technical troubleshooting
- Information security
- Hardware diagnostics
- Installation
- IT resource use
- Documentation management
- Wiring and soldering techniques
- Specification writing
- Team development
- Hardware analysis
- Specification development
- Proactive problem solving
- Schematic interpretation
- Hardware troubleshooting
- Information confidentiality
- IT resource use
- Diagnosis
- Electronic troubleshooting
- Training
- Collaborative teamwork
- Problem resolution
- Multitasking
- Teamwork
Affiliations
- Learning German on own.
- Enjoys outdoor activities such as Fishing, Kayaking and camping.
- Likes to help friends and family with computer builds and troubleshooting.
Education and Training
- CompTIA A+ — In Progress (Expected 2026)
- CompTIA Network+ — Planned
- CompTIA Security+ — Planned
Languages
Some German.
Timeline
IT Manager
Elite Contracting Group
09.2015 - Current
Electronic Technician
Cox and Co.
03.2012 - 09.2015
Electronics Technician
United States Army
01.2008 - 01.2012
Electronics Technician Certification - Maintenance And Troubleshooting Electronics
Army AIT
High School Diploma -
Salem Highschool