Dennis Schoening
Pensacola
Summary
Adaptable Customer Service Professional experienced in prioritizing tasks and leading teams. Achieved organizational goals through strong work ethic, quick mastery of new skills, and effective independent work. Focused on enhancing brand reputation by meeting company needs in high-pressure environments.
Overview
1
1
Certification
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Service Writer
Fire Stone Complete Autocare
Pensacola
06.2026 - Current
- Greeted customers and assessed their automotive service needs.
- Conferred with customers to understand service needs and write up accurate orders.
- Documented service requests and accurately entered data into management systems.
- Communicated service recommendations to customers based on technician evaluations.
- Managed scheduling of appointments to optimize shop workflow and efficiency.
- Ensured customer satisfaction by addressing inquiries and resolving concerns promptly.
- Collaborated with team members to enhance overall customer service experience.
Sales Consultant
Honda
Gadsden
01.2020 - 01.2026
- Conducted product demonstrations to showcase vehicle features and capabilities.
- Assisted customers in selecting vehicles that meet their needs.
- Coordinated test drives to enhance customer experience and engagement.
- Managed customer inquiries and provided timely follow-up communications.
- Resolved customer complaints efficiently to ensure satisfaction with services offered.
- Educated customers on financing options and warranty packages available.
- Analyzed customer needs and identified solutions to meet their requirements.
- Collaborated with team members to develop promotional strategies for new models.
- Maintained knowledge of Honda's latest products and industry trends.
- Worked with fellow sales team members to achieve group targets.
Construction Framer
Hauffe Construction
Pensacola
01.2012 - 01.2020
- Constructed framing structures for residential and commercial projects efficiently.
- Interpreted blueprints and schematics to ensure accurate measurements and cuts.
- Selected appropriate materials for various framing applications based on project requirements.
- Collaborated with team members to coordinate framing tasks and timelines.
- Resolved on-site challenges by adapting plans to meet construction needs promptly.
- Maintained tools and equipment to ensure safety and effectiveness on job sites.
- Assisted in training new team members on framing techniques and safety protocols.
Education
Associate of Science - Business
American International Universiry
Schaumburg, IL 01.2012 - 01.2014
Skills
- Service writing
- Customer relationship management
- Estimate preparation
- Service coordination
- Technical troubleshooting
- Workflow optimization
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
Certification
- CPR Certified
Timeline
Service Writer
Fire Stone Complete Autocare
06.2026 - Current
Sales Consultant
Honda
01.2020 - 01.2026
Construction Framer
Hauffe Construction
01.2012 - 01.2020
Associate of Science - Business
American International Universiry
01.2012 - 01.2014