Summary
Overview
Work History
Education
Skills
Timeline
Generic
Leah E. Kelly

Leah E. Kelly

Booneville

Summary

Customer service professional with a strong foundation in management, committed to enhancing customer retention through effective communication and problem-solving. Proactive in service writing and estimating costs, ensuring quality and timely completion while maintaining high customer satisfaction.

Overview

12
12
years of professional experience

Work History

Service Writer

Walmart Auto Care Division
Corinth
03.2026 - Current

Painting & Finishing Contractor

Sunshine Homes, Inc.
Red Bay
12.2022 - 03.2026

Retail Store Manager

Red Diamond Restaurants, LLC
Booneville
08.2014 - 12.2022
  • DBA: Hardee’s
  • Managed daily store operations and ensured smooth workflow among staff.
  • Supervised employee performance and provided ongoing training and development.

Education

Wheeler High School -

Prentiss County School District
Booneville, Mississippi
05-2010

Skills

  • Service writing
  • Customer service expertise
  • Customer relationship management
  • Estimate preparation
  • Estimating costs
  • Sales strategies
  • Sales transactions
  • Service upsells
  • Customer needs assessments
  • Customer retention
  • Quality assurance
  • Attention to detail
  • Time management
  • Strong organization
  • Coordinating schedules
  • Schedules coordination
  • Record preparation
  • Proficient in MS Word
  • Proficient in Excel
  • Proficient in Powerpoint
  • Data entry
  • Problem solving
  • Analytical thinking
  • Team collaboration
  • Strong Communicator
  • Effective communication
  • Effective writing
  • Active listening
  • Interpersonal communication
  • Superb People Skills
  • Maintain Job Priority
  • Complete by Date Due
  • Eager to Learn New Concepts
  • Adaptability and flexibility
  • Calm under pressure
  • Punctual
  • Take Pride in Completing Quality Jobs
  • Resourcefulness
  • Market awareness
  • Analytical thinking
  • Active listening
  • Adaptability and flexibility

Timeline

Service Writer

Walmart Auto Care Division
03.2026 - Current

Painting & Finishing Contractor

Sunshine Homes, Inc.
12.2022 - 03.2026

Retail Store Manager

Red Diamond Restaurants, LLC
08.2014 - 12.2022

Wheeler High School -

Prentiss County School District
Leah E. Kelly