DENNIS STITH
Rodeo,CA
Summary
Dynamic IT Field Engineer with extensive experience at NCR Corporation, ready to provide Burroughs with outstanding ATM troubleshooting and equipment maintenance. Proven ability to enhance customer satisfaction through effective relationship management and preventative maintenance. Skilled in software installation and system imaging, consistently delivering high-quality results in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
ATM Second Line Field Engineer, Retail Field Engineer II, and IT Field Engineer
NCR Corporation
Oakland Area, CA
01.2019 - 09.2025
- Thoroughly understand the inner workings of ATMs
- Troubleshoot and repair NCR ATM machines in bank and retail environments
- Apply system image via PXE or USB flash drive and DVD to machines requiring a software reload
- Work on Fujitsu GBRU recycler, NCR S1 & S2 dispensers, NCR SDM1 & SDM2 deposit modules, and NCR SCPM check deposit module
- Clear jams and perform preventative maintenance on ATMs
- Work closely with colleagues as a team to diagnose and troubleshoot issues
- Use ES-Mobility and later on Oracle Field Services applications to follow what job sites to go to and what work needs to be performed
- Use the mobile phone to communicate with support technicians, coworkers, and territory manager
- Maintain and periodically audit an on-hand inventory of parts
- Work with tens of thousands of dollars in cash within the ATMs
- Make sure to properly place jammed cash and jammed checks where they belong
- Troubleshoot and repair retail point of sales systems
- Submit documentation to the state counties for weights and measures
- Provide helping hands support for server room field work
- Work on network equipment, including fiber optic and server equipment
- Drive a work vehicle to various job sites to perform work duties
- Work closely with technicians on the phone to perform installations and troubleshooting procedures
- Keep up-to-date Cisco certifications for working on vendor specific products
- Keep up-to-date training for various other vendor networking products such as Ciena, Cisco, NVidia, Tintri, Tekdata, and Nutanix as well as training for various retail sites
Computer Department Salesman
Fry’s Electronics
Concord, CA
10.2018 - 01.2019
- Provide knowledgeable expertise on computer products to customers
- Talk to customers and sell computers and components
- Replace sale labels when items go on sale
- Re-stock inventory
- Call customers to inform them when products ordered aren’t available
Marketing / Advertising Support Agent
Gearvita.com
Shenzhen, China
07.2018 - 10.2018
- Advertised and promoted products on web forums
- Write product introductions for advertising items
Technical Document Editor
Ancel-direct.com
Shenzhen, China
06.2018 - 10.2018
- Edited technical documents for automotive OBD-2 scanners, correcting spelling and grammar errors
- Helped advertise OBD-2 scanning products on web forums
Product Tester and Reviewer
MaxConsole.com
Dominican Republic
10.2017 - 10.2018
- Set up, tested, and reviewed products related to video game systems
- Edited photos for reviews
- Used Microsoft Windows 7 and 10 operating system features and compatible programs to configure memory cards
Marketing / Advertising Support Agent
CVapor.com / Sourcemore.com
Shenzhen, China
11.2014 - 06.2018
- Advertised and promoted products on web forums
- Help with English grammar and spelling for company web site and product descriptions
Marketing / Advertising Support Agent
DD4.com
Shenzhen, China
10.2014 - 07.2015
- Advertised and promoted products on web forums
- Help with English grammar and spelling for company web site and product descriptions
Inventory Stocker
Willow Foods
Hercules, CA
09.2013 - 12.2014
- Stocked cold and warm aisle beverages
- Kept the store neat and orderly
- Swept and mopped floors
- Cleaned counters
- Kept record of unsold newspapers
Marketing / Advertising Support Agent
Aurabuy.com
Shenzhen, China
01.2011 - 09.2014
- Advertised and promoted products on web forums
- Helped decide which products were popular to advertise
- Helped with English grammar and spelling for company web site and product descriptions
Chef Assistant
Biryani House
Hercules, CA
10.2013 - 01.2014
- Washed dishes
- Assisted chef with preparing meals
- Swept and mopped floors
- Helped set tables
- Answered customer questions
Information Technology Technician
Ted Jacob Engineering Group
Oakland, CA
01.2006 - 10.2012
- Build, configure, troubleshoot, upgrade, and administrate server operating systems
- Research computer parts to order for building systems and component replacement
- Troubleshoot desktop computer issues, using a checklist worksheet to detail and keep track of the maintenance
- Work closely with employees and resolve desktop issues (use ticket system for resolving problems)
- Create baseline images for all departments
- Back up and restore operating system installations
- Modify documents for engineers
- Create IT documentation for checklists and disaster recovery
- Develop and maintain an intranet web site
- Set up computer equipment for guest presentations and help guests access the internet
- Administer and troubleshoot LAN and wireless office network connections
- Configure and maintain Canon and Hewlett Packard JetDirect network printers
- Responsible for data backups as well as maintenance and configuration of systems pertaining to them
- Maintain internal email servers and configure email settings on desktops and mobile devices
Information Technology Technician Apprentice
Parker Solutions
Fairfield, CA
07.2003 - 12.2006
- Server room maintenance
- Help lift and rack servers
- Configure BIOS and RAID settings in a server environment
Store Recovery Clerk
Macy’s
Richmond, CA
11.2004 - 01.2005
- Stock and fold clothing on display
- Make sure items are in the correct locations in the store
- Help customers locate items and price scanners
Office Temp
Randstad
Walnut Creek, CA
11.2003 - 06.2004
- Filing Clerk
- Mail Room Clerk
- Use Microsoft Excel Spreadsheets
Information Technology Technician Apprentice
Parker Solutions
Fairfield, CA
08.2000 - 03.2001
- Server room maintenance
- LAN CAT5e/CAT6 cable making and patching to servers and patch panels
- Windows Server 2000 system installation and configuration
- RAID configuration
- Adding users and setting permissions in active directory
Crew Leader
US Census Bureau
Washington, DC
04.2000 - 06.2000
- Train and supervise enumerators
- Delegate work to enumerators strategically to minimize time
- Troubleshoot and resolve contact problems
- Keep track of assignment locations and times to supervise in those areas
Education
A.A. - Math, Science
Laney College
Oakland, CA01.2014
HTML, C++
Berkeley City College
Berkeley, CA01.2014
A.A. - Arts/Humanities
Diablo Valley College
01.2000
Skills
- Sr ATM Second Line Technician
- Preventative Maintenance
- PC Helpdesk Support Technician
- Microsoft Office 365
- Oracle Field Service
- System Builder
- System Imaging and Applying
- Document Creation
- Customer Relationship Management
Certification
- Cisco Certified Technician Data Center
- Cisco Certified Technician Routing and Switching
- 90WPM Typing Certificate
Timeline
ATM Second Line Field Engineer, Retail Field Engineer II, and IT Field Engineer
NCR Corporation
01.2019 - 09.2025
Computer Department Salesman
Fry’s Electronics
10.2018 - 01.2019
Marketing / Advertising Support Agent
Gearvita.com
07.2018 - 10.2018
Technical Document Editor
Ancel-direct.com
06.2018 - 10.2018
Product Tester and Reviewer
MaxConsole.com
10.2017 - 10.2018
Marketing / Advertising Support Agent
CVapor.com / Sourcemore.com
11.2014 - 06.2018
Marketing / Advertising Support Agent
DD4.com
10.2014 - 07.2015
Chef Assistant
Biryani House
10.2013 - 01.2014
Inventory Stocker
Willow Foods
09.2013 - 12.2014
Marketing / Advertising Support Agent
Aurabuy.com
01.2011 - 09.2014
Information Technology Technician
Ted Jacob Engineering Group
01.2006 - 10.2012
Store Recovery Clerk
Macy’s
11.2004 - 01.2005
Office Temp
Randstad
11.2003 - 06.2004
Information Technology Technician Apprentice
Parker Solutions
07.2003 - 12.2006
Information Technology Technician Apprentice
Parker Solutions
08.2000 - 03.2001
Crew Leader
US Census Bureau
04.2000 - 06.2000
A.A. - Math, Science
Laney College
HTML, C++
Berkeley City College
A.A. - Arts/Humanities
Diablo Valley College
Similar Profiles
Sheneka MylesSheneka Myles
Customer Services Analyst at NCR CorporationCustomer Services Analyst at NCR Corporation
Srivedaa ChinthalapaniSrivedaa Chinthalapani
Software Engineer III at NCR CorporationSoftware Engineer III at NCR Corporation
Rogine AlejoRogine Alejo
Customer Service II/Field Service Tech II at NCR CorporationCustomer Service II/Field Service Tech II at NCR Corporation
ANAS AKARIANAS AKARI
Field Engineer - Second Line Maintenance at NCR CorporationField Engineer - Second Line Maintenance at NCR Corporation
Joy ThomasJoy Thomas
Security Officer at Martinez Refining CompanySecurity Officer at Martinez Refining Company