Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
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Juan Diaz Rivera

Orlando,FL

Summary

Going on 9 years of experience as an ATM Field Service Engineer, I have developed a strong skill set in installing, upgrading, and maintaining low-voltage equipment, ensuring they operate smoothly and efficiently. My expertise spans both hardware and software, from troubleshooting and repairing ATM components to performing critical upgrades. I am dedicated to minimizing downtime, always striving to complete tasks swiftly while maintaining high-quality standards. I work effectively with teams and prioritize customer satisfaction, ensuring that every job is done correctly and on time. My commitment to responsibility and attention to detail makes me a reliable asset in the field, consistently contributing to the success and reliability of the company’s operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

ATM Field Service Engineer

Nautilus Hyosung of America
Newark, NJ
01.2019 - Current
  • Performed routine maintenance and troubleshooting on installed ATMs to ensure optimal performance and minimize downtime
  • Documented all service calls, repairs, replacements, and bring lives for record-keeping purposes
  • Installed, maintained, and repaired ATM equipment at customer sites, including software and hardware upgrades
  • Trained customers on proper operation, maintenance, and safety procedures for ATM equipment
  • Helped co-workers properly troubleshoot ATMs and avoid unnecessary expenses, saving the company thousands of dollars

ATM Installer/Rigger

Aktion Installations Inc
Buffalo, NY
07.2016 - 12.2018
  • Utilized strong problem-solving skills to identify issues when installing ATMs and solved them quickly
  • Developed and maintained positive relationships with clients through good communication and exceptional service
  • Performed bring-lives and equipment upgrades based on customer requests or system requirements
  • Maintained a high level of professionalism when interacting with clients at all time

Delivery Driver

Cornucopia Logistics
Elizabeth, NJ
06.2015 - 06.2016
  • Delivered packages to customers in a timely and efficient manner, ensuring customer satisfaction
  • Followed all safety protocols and traffic laws while operating delivery vehicle
  • Maintained accurate records of deliveries using company’s phone

Education

Accounting

Montclair State University
Montclair, NJ
01.2017

High School Diploma -

North 13th Vocational High School
Newark, NJ
06.2015

Skills

  • Problem Solving and Critical Thinking
  • Team Collaboration
  • Technical documentation and reporting
  • Software installation and upgrades of ATMs
  • System diagnostics
  • Customer Service and Client Communication
  • Low-voltage equipment maintenance
  • ATM hardware and software troubleshooting
  • Computer hardware repair
  • Repairing and replacing parts
  • Fluent in English and Spanish
  • Network installation
  • Hands-on diagnostics
  • Equipment installation
  • Adaptability and flexibility
  • Time management skills

Accomplishments

  • High Honor Roll (2013 - 2015)

Languages

Spanish
Native/ Bilingual
English
Full Professional

Certification

  • Network Cabling Specialist
  • Web Design Specialist
  • Computer Repair Certified

References

References available upon request.

Timeline

ATM Field Service Engineer

Nautilus Hyosung of America
01.2019 - Current

ATM Installer/Rigger

Aktion Installations Inc
07.2016 - 12.2018

Delivery Driver

Cornucopia Logistics
06.2015 - 06.2016

Accounting

Montclair State University

High School Diploma -

North 13th Vocational High School

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Juan Diaz Rivera