Dennis Van Caenegem
Dallas
Summary
Devoted Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Resourceful and staunch High School student with excellent analytical skills and a demonstrated commitment to providing great customer service. Committed to utilizing my skills to further the mission of a company.
Overview
11
11
years of professional experience
Work History
Accounts Receivable
The Ritz-Carlton Dallas
11.2021 - Current
- Handles utility bills and miscellaneous charges.
- Updated customer accounts and processed payments.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Generated, mailed and monitored invoices.
- Processed accounts receivable pertaining to HOA's and outstanding invoices.
Residential Concierge
The Ritz-Carlton Dallas
06.2020 - Current
- Worked as a caring and trustworthy concierge for multiple families in a residential community
- Maintained guest privacy and building reputation by keeping information confidential.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Received the "Five Star Employee of the Quarter" for Q4 2021
- Honored to receive the "Five Star Employee of the Year" for 2021
- Member of the International Society of Residential Concierge
- Official Learning Coach for the Residences Tower One
- Residential Accounts Receivable at The Ritz-Carlton
- Streamlined front desk operations for increased efficiency and improved Residencial service.
Residential Bell Attendant
The Ritz-Carlton Dallas
08.2017 - 06.2020
- Honored to receive the "Five Star of the Quarter" for Q2 of 2018 and Q4 of 2019
- Greeted residents pleasantly upon arrival and offered immediate assistance.
- Responded to resident concerns and requests and quickly handled issues.
- Delivered newspapers, mail, faxes, messages and check-out invoices to Residential units.
- Greeted Residents coming in and held doors open for people entering building.
Kitchen Director
Chick-fil-A
11.2016 - 07.2017
- Placed orders for necessary goods such as food, kitchen tools, and cleaning products for all the departments in the restaurant.
- Oversaw all kitchen and food operations
- Helped to train waitstaff and kitchen staff on proper restaurant procedures
- Effectively coordinated daily operations, directed staff, and oversaw inventories.
- Built schedules to accommodate expected restaurant business and employee availability.
Front Line Director
Chick-Fil-A Restaurant
05.2014 - 11.2016
- Managed the front-end service, schedule and the physical setting of the dining hall
- Managed day to day operations for team members
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
North Forney High School
Forney, TX05.2014
Skills
- Place of birth: Belgium
- Nationality: Belgian
- Fast Learner
- Effective Time Management
- Ability to Multitask
- Communication Skills
- Strategic Planning
- Languages
- English
- Dutch; Flemish
- Hobbies
- Weightlifting
- Traveling
- Accounts Receivable
- Adjustment Posting
- Payment Management
- Investigative Research
- Time Management
- Creative Problem Solving
- Financial Recordkeeping
Timeline
Accounts Receivable
The Ritz-Carlton Dallas
11.2021 - Current
Residential Concierge
The Ritz-Carlton Dallas
06.2020 - Current
Residential Bell Attendant
The Ritz-Carlton Dallas
08.2017 - 06.2020
Kitchen Director
Chick-fil-A
11.2016 - 07.2017
Front Line Director
Chick-Fil-A Restaurant
05.2014 - 11.2016
High School Diploma -
North Forney High School
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