Dennis Wong
Summary
A results-driven professional with expertise in cyber strategic risk and IT support, I possess specialized skills in conducting cyber tabletop exercises, testing incident response plans, managing insider threat programs, and overseeing project management. My experience spans various industries, including but not limited to financial, industrial, education, and infrastructure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Consultant
Deloitte & Touche
10.2021 - 05.2023
- Executed the collection and evaluation of artifacts and policies to guarantee the accurate completion of project engagements
- Created and executed dynamic cyber tabletops, effectively testing clients' global and regional incident response plans and raising awareness of their capabilities
- Identified critical observations and gaps in clients' cyber incident response command and control, roles, responsibilities, remote coordination, and response guidance
- Conducted information security assessments using the NIST CSF to identify and bridge gaps between the current and target state maturity in the client's cyber environment
- Delivered strategic cyber guidance to senior executives and technical teams, enabling informed decision-making
- Developed comprehensive recommendations and actionable enhancements to clients' existing cyber playbook and policies based on observations
- Facilitated weekly status updates on client engagement progress, accomplishments, and identified risks/issues, ensuring transparency and alignment with key stakeholders
- Supported the development and execution of a compelling governance strategy, fostering organizational buy-in for an Insider Threat Program
- Managed and contributed to the development of an Insider Threat Maturity assessment, enabling proactive mitigation of internal risks
Senior Support Specialist
Envoy Inc
07.2019 - 10.2021
- Improved customer satisfaction by addressing and resolving complex technical issues promptly
- Spearheaded the development of a comprehensive internal knowledge base, equipping the entire enterprise with critical insights and best practices
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to identify root causes of recurring issues and developed solutions
- Troubleshooted and resolved API (Application Programming Interface) related issues, safeguarding the integrity and reliability of data transmission
- Implemented proactive monitoring strategies to identify potential issues before they impacted customers.
- Proactively identified gaps in internal documentation, creating new materials or updating existing content accordingly.
- Maintained stringent data privacy compliance standards, ensuring the protection of sensitive information and mitigating potential risks
- Contributed to the strategic product roadmap by meticulously documenting valuable feedback from clients and internal teams, driving continuous improvement and aligning with evolving security needs
IT Support Specialist
Ambac Assurance
02.2016 - 07.2019
- Improved user experience and operational efficiency by providing expert IT support and resolving technical issues promptly and effectively
- Assisted senior system administrator in troubleshooting complex network issues, ensuring uninterrupted network connectivity
- Ensured data security through rigorous backup procedures, maintaining an up-to-date disaster recovery plan
- Served as the primary point of contact for Ambac's Board of Directors and C-Suite executives
- Produced comprehensive biannual reports for the CISO, offering invaluable insights into emerging threat vectors and user activity on the enterprise network, enabling proactive security measures
- Administered and monitored enterprise security systems, including email filters, DLP (Data Loss Prevention), end-point protection, and firewall rule base
- Implemented mobile device management policies to protect sensitive company data on employee devices
- Assisted in the migration of physical workstations to VDI (Virtual Desktop Infrastructure)
Education
Bachelor of Arts - Economics
Baruch College of The City University of New York
New York, NYSkills
- Information Security
- Cyber Strategic Risk Management
- NIST CSF
- Networking
- Microsoft Azure
- Microsoft Powerpoint
- Communications
- Project Management
Certification
Google Cybersecurity
Timeline
Senior Consultant
Deloitte & Touche
10.2021 - 05.2023
Senior Support Specialist
Envoy Inc
07.2019 - 10.2021
IT Support Specialist
Ambac Assurance
02.2016 - 07.2019
Bachelor of Arts - Economics
Baruch College of The City University of New York