DENNISE ALDAYA
Henderson,NC
Summary
Focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Detail-oriented Bookkeeper versed in payroll, accounts payable and accounts receivable. Learns quickly and adapts well to new technologies. Experienced Server with 5+ years fine dining experience. Successful track record of building repeat clientèle. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
President of Nightclub
Patio Nightclub
Raleigh, NC
07.2018 - 01.2024
- Improved customer experience by providing exceptional service and addressing feedback promptly.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Maximized bar profitability through careful menu planning, strategic pricing decisions, and cost-effective purchasing practices.
- Facilitated hiring, training and evaluation of staff.
- Collaborated with cross-functional teams to execute large-scale special events, generating significant revenue increases.
- Worked with marketing teams to create marketing and promotional content for social media.
- Raised club traffic and brand reach with innovative online promotions.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
- Coordinated supply orders, storage and distribution for program.
- Enhanced customer service based on feedback from guests.
- Oversaw financial management tasks such as budgeting, forecasting, and P&L reporting, maximizing profitability.
- Trained workers in service policies, safety requirements and specifics of activities.
- Implemented inventory control measures, reducing waste and lowering operational costs.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Prepared monthly reports and budgets to track revenue and expenses.
- Planned, organized, and coordinated special events and celebrations.
- Recruited, hired, and trained to develop high-performing staff.
- Created a welcoming atmosphere that encouraged repeat business from satisfied customers seeking quality nightlife experiences.
President
Latin House Cafe
North Miami, FL
01.2018 - 10.2023
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept cafe in full compliance with health code standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Secured daily cash by verifying totals and making nightly deposits.
Education
Associate of Science - Business Administration
Wake Technical Community College
Raleigh, NCGED -
Wake Technical Community College
Raleigh, NC01.2002
Skills
- Bilingual fluently in English and Spanish I can speak, read, and write both languages fluently
- Excellent customer service skills
- Detail-oriented
- Goal-oriented
- Business Consulting
- Integrity and ethics
- Event Planning Expertise
- Conflict Resolution
- Time management mastery
- Financial Management Proficiency
- Entertainment Booking Knowledge
Additional Information
In 2011, I found out I was pregnant with a Miracle Baby and I decided it was time to take a break from the hectic 40-60 hrs. a week schedule and dedicate my time to my husband and 2 kids.
Timeline
President of Nightclub
Patio Nightclub
07.2018 - 01.2024
President
Latin House Cafe
01.2018 - 10.2023
Associate of Science - Business Administration
Wake Technical Community College
GED -
Wake Technical Community College