Dennise Gonzalez
Jackson Heights ,NY
Summary
Dynamic banking professional with exceptional customer service skills and a strong work ethic, experienced at CFSC Community Financial Service Center. Proven track record in cash handling accuracy and compliance with banking regulations, while enhancing customer relationships and cross-selling financial products to meet branch goals.
Overview
2020
2020
years of professional experience
Work History
Teller
CFSC Community Financial Service Center
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Teller
PLS Check Cashing
Queens, NY
03.2017 - 06.2019
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained accurate records of customer transactions in line with bank procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
Education
Elementary And Early Childhood Education -
Queens College
Flushing, NYLiberal Arts -
LaGuardia Community College
Long Island City, NY06.2020
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Transaction processing accuracy
- Relationship building and management
- Compliance, banking laws, and regulations
- Banking
- Customer relationship building
- Sales and Cross-selling
- Fraud detection
- Financial services
- Vault monitoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teller
PLS Check Cashing
03.2017 - 06.2019
Teller
CFSC Community Financial Service Center
Elementary And Early Childhood Education -
Queens College
Liberal Arts -
LaGuardia Community College