Customer service professional with 7+ years of experience in customer-facing roles, including customer service, sales, cash handling, and team supervision. Strong verbal communication, active listening, problem-solving, and bilingual English/Spanish skills. Experienced in assisting customers by phone and email, resolving service concerns, processing payments and account information, and providing professional customer support.
Work History
Customer Service Representative
5 Months
Alorica | 02.2026 - 07.2026
Assisted customers with questions and concerns related to car payments and vehicle titles by phone and email.
Provided accurate information and guidance regarding payment-related and title-related customer needs.
Processed customer information and maintained accurate records while following established procedures.
Provided professional, empathetic service and worked to resolve customer concerns efficiently.
Sales Representative
1 Year 1 Month
Spectrum | 04.2024 - 05.2025
Provided professional customer service while assisting customers with products, services, and account needs.
Answered customer questions and helped identify products and services that met customer needs.
Built positive customer relationships through clear communication and attentive service.
Server / Attendant
10 Months
RAD Retrocade | 05.2023 - 03.2024
Provided friendly and efficient service to patrons while taking and delivering food and beverage orders.
Maintained a positive environment and supervised the use of game machines.
Supervisor / Server
1 Year 9 Months
The District Pub & Kitchen | 07.2021 - 04.2023
Provided timely, attentive service and handled cash and credit card transactions.
Managed end-of-day cash, inventory, sales tracking, and shift responsibilities.
Ensured customer needs were addressed promptly and professionally.
Manager / Server
1 Year 5 Months
La Unica Bar & Taproom | 02.2020 - 07.2021
Assisted with inventory, staff training and hiring, end-of-day reports, cash handling, and menu development.
Provided customer service and processed cash and credit card transactions.
Cashier
2 Years
Big 5 Sporting Goods | 08.2017 - 08.2019
Processed sales transactions and payments while providing friendly, courteous customer service.
Answered customer questions and resolved customer issues.