Dennisha Williams
Yazoo City,United States
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
7
7
years of professional experience
Work History
Patient Services Representative
Spectraforce Technologies Inc.
10.2023 - 03.2024
- Provided exceptional customer service to internal and external customers.
- Resolved any customer request accurately and in a timely manner.
- Escalated complaints accordingly
- Billing and coding support
- Claims assistance tracking and submission
- Prior authorization assistance and tracking
Data Entry Specialist
Beacon Hill
08.2022 - 02.2023
- Performed back office work.
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Exceeded quality goals to support team productivity.
- Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
- Adhered to strict data confidentiality policies to prevent information leakage
Customer Account Executive
Whirlpool Appliances
10.2021 - 07.2022
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
Substitute Teacher, K-5
Yazoo County School District
Yazoo City, MS
02.2020 - 05.2021
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Engaged students in discussions to promote interest and drive learning.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Customer Service Associate
Young Williams
Yazoo City, MS
06.2017 - 07.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Managed high-volume of inbound and outbound customer calls.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
Yazoo County High School
Yazoo City, MSSkills
- Self-Starter
- Attention to Detail
- Written and Verbal Communication
- Alphanumeric Entry
- Microsoft Office
- Multitasking and Prioritization
- Call Center Operations
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- CRM Software
- Order and Refund Processing
- Customer Retention Strategies
- Data Entry
- De-escalation Techniques
- Benefits Determination
- Clinical Data Entry
- Insurance Collaboration
Timeline
Patient Services Representative
Spectraforce Technologies Inc.
10.2023 - 03.2024
Data Entry Specialist
Beacon Hill
08.2022 - 02.2023
Customer Account Executive
Whirlpool Appliances
10.2021 - 07.2022
Substitute Teacher, K-5
Yazoo County School District
02.2020 - 05.2021
Customer Service Associate
Young Williams
06.2017 - 07.2019
High School Diploma -
Yazoo County High School