Renee Avila
Edwardsburg,USA
Summary
Motivated individual with dynamic communication skills determined to succeed. Adept at developing long lasting relationships with customers, colleagues and management. Authorized to work in the US for any employer
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Corewell Health
Niles, US
11.2023 - Current
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Updated patient charts with relevant information including test results or medical history.
- Performed administrative duties such as filing documents into electronic health record system.
- Collected copayments from patients at time of service.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Entered new patient demographics into database system accurately and efficiently.
Lead Front Desk Receptionist/ Concierge
Brentwood at Elkhart Senior Living
Elkhart, US
07.2022 - 12.2022
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Provided assistance with onboarding new employees by providing orientation materials and explaining company policies.
- Created weekly reports on customer service metrics for management review.
- Maintained an organized front desk by organizing daily paperwork, scheduling appointments and managing incoming calls.
- Performed data entry tasks using various software applications including Microsoft Office Suite programs.
Unit Administrative Assistant
Elkhart County Government
Elkhart, US
07.2021 - 07.2022
- Provided administrative support to ensure efficient operation of office.
- Reviewed documents for accuracy prior to submission or distribution.
- Organized and maintained files, records, and other documents.
- Performed data entry tasks using various software programs.
- Answered incoming calls, redirected them when necessary, and responded to inquiries from staff members.
- Developed spreadsheets, databases, charts and graphs to track data.
- Greeted visitors upon arrival at the office and directed them accordingly.
Member Service Desk / Optician
Sam's Club
Granger, US
08.2019 - 07.2021
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Calculated measurements for eyewear using optical measuring devices.
- Performed basic vision screenings to determine patient's prescription needs.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Customer Service Sales Representative / Assistant Store Manager
Allied Cash Advance / Check N Go
Niles, US
09.2018 - 08.2019
- Built sustainable relationships with customers through open communication.
- Identified potential opportunities to upsell products or services.
- Created detailed reports of daily sales activities for management review.
- Analyzed market trends to identify potential areas for growth.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Drove increased engagement with productive conversations and ongoing relationship management.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
Assistant Kitchen Supervisor / Food Expeditor/ Waitress
Anglers Inn
Edwardsburg, US
10.1999 - 11.2016
Medical office Receptionist/ Clinical Technician
Bartlett Eye Clinic
Granger, US
03.2006 - 02.2009
- Assisted with check-in, check-out procedures for all incoming, outgoing patients.
- Performed data entry of patient demographics, physician orders, lab results. into EMR system.
- Entered patient information into electronic medical record system.
- Prepared charts for upcoming appointments; updated existing charts with current information as needed.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Cashier
Martin's Super Markets
Elkhart, US
01.2002 - 01.2007
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Academic High School Diploma - General Studies
James Madison University
Norcross, GA01.2003
Certificate in Business Management -
Elkhart Area Career Center
Elkhart, IN07.2002
Skills
- Dynamic Communication Skills
- Self Starter
- Time Management
- Detail oriented
- ability to multitask
- Complex problem solving
Certification
CPR Certification, 04/01/25, 04/30/27
Awards
- Teamwork, going over and above, 02/01/24, Received an outstanding teamwork, going Over and Above certificate of Recognition from current employer.
- Outstanding Customer Service Award, 05/01/03, Received an outstanding customer service award from a previous employer.
Languages
Spanish, Expert
Timeline
Patient Services Representative
Corewell Health
11.2023 - Current
Lead Front Desk Receptionist/ Concierge
Brentwood at Elkhart Senior Living
07.2022 - 12.2022
Unit Administrative Assistant
Elkhart County Government
07.2021 - 07.2022
Member Service Desk / Optician
Sam's Club
08.2019 - 07.2021
Customer Service Sales Representative / Assistant Store Manager
Allied Cash Advance / Check N Go
09.2018 - 08.2019
Medical office Receptionist/ Clinical Technician
Bartlett Eye Clinic
03.2006 - 02.2009
Cashier
Martin's Super Markets
01.2002 - 01.2007
Assistant Kitchen Supervisor / Food Expeditor/ Waitress
Anglers Inn
10.1999 - 11.2016
Academic High School Diploma - General Studies
James Madison University
Certificate in Business Management -
Elkhart Area Career Center