Brandon Smith
Philadelphia,PA
Summary
Compassionate individual well-versed in performing diverse administrative functions with high degree of diplomacy and problem-solving acuity. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of written records.
Overview
7
7
years of professional experience
Work History
Patient Services Representative
CHOP
Haverford, PA
10.2023 - Current
- Coordinated efforts among various teams to finalize projects
- Facilitated solutions to patient financial concerns.
- Implemented efficient workflow strategies in the PSR team at CHOP.
- Trained existing staff on new company policies and procedures.
- Communicated with medical staff to ensure proper patient care was provided in a timely manner.
Shift Supervisor
Starbucks
Ardmore, PA
09.2019 - 01.2023
- Fostered a work culture that aligned with company values and missions.
- Hired and on-boarded personnel across multiple locations.
- Developed customized training programs tailored to each partner's needs
- Cultivated team of high-performing supervisors.
Program Staff Coordinator
DC Summer Programs
Devon, PA
06.2017 - 08.2022
- Designed structured programs for counselor-led camper activities.
- Assisted counselors in executing routine duties effectively.
- Handled communication with camp offices to oversee camper safety on excursions.
- Maintained accurate records, including daily attendance logs, incident reports, and medical forms.
- Acted as ambassador for camp to families by communicating about campers' experience.
Education
Bachelor of Arts - Psychology
Eastern University
St. David, PA05-2020
High School Diploma -
DCCS
Newtown Square, PA06-2013
Skills
- Effective communication
- Statistical Data Management
- Strategic conflict resolution and de-escalation
- Flexible in Dynamic Environments
- Proficient in computer applications
- Comprehensive Documentation Skills
Accomplishments
- Coordinated with over 60 families and scheduled over 80 patients for a special Saturday event at primary care location at chop.
- Developed my team at Starbucks to not only meet the the metric goals for satisfaction and cleanliness; but to be the leading store in our district
- Established a regular time for new patients to sit with one of the providers ahead of their first appointments in office.
References
References available upon request.
Timeline
Patient Services Representative
CHOP
10.2023 - Current
Shift Supervisor
Starbucks
09.2019 - 01.2023
Program Staff Coordinator
DC Summer Programs
06.2017 - 08.2022
Bachelor of Arts - Psychology
Eastern University
High School Diploma -
DCCS
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