Jordan Kincer
Lorain,OH
Summary
Hoping to acquire a position with flexibility to consistently grow and learn new skills, ideally finding a company to call home.
Overview
10
10
years of professional experience
1
1
Language
Work History
Patient Intake Representative
Mercy Health, Imaging
Elyria, OH
12.2021 - Current
- Cultivated strong relationships with patients, fostering trust and loyalty through excellent customer service and genuine empathy.
- Managed interacting and checking in approximately 65 per day, 20 incoming calls, emails and faxes from other offices and patients.
Medical Receptionist
Envision Diagnostics Center
Novi, MI
08.2020 - 11.2021
- Experience in clerical, customer-service, patient care and understanding studies and procedures
- Experience in medical software including EPIC, Aprima, PACS/EXA
- Interacted with approximately 80 patients per day
Unit Clerk/Line Lead Alternate
Manpower Staffing
Ann Arbor, MI
02.2017 - 06.2020
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Collaborated with team members to establish clear goals and objectives, resulting in increased productivity levels. Per six hours could fill 12-48 roof rack bins with four operators on assembly line. Expected was 10 bins in eight hours.
Host/To-go Specialist
Olive Garden
Ann Arbor, MI
06.2015 - 02.2017
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues. Average interaction would be approximately 50 guests per hour.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Shift Leader
Zap Zone
Ann Arbor, MI
08.2014 - 07.2015
- Gained confidence in customer service and management, being reliable and making facility somewhere guests will want to come back. Interacted with average of fifteen children in arena, capacity of over 100 children in arcade, and five parties per shift.
- Assisted managers in setting goals for each department within facility and monitored progress toward those objectives regularly.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Bachelor's - Social Work
Youngstown State University
Youngstown, OH05.2024
Bachelor's; Transfer - Social Work
Eastern Michigan University
Ypsilanti, MI12.2017
High School Diploma -
Milan High School
Milan, MI06.2014
Skills
- Strong Work Ethic
- Excellent Multi-Tasking Ability
- Exemplifies Integrity
- Detail Oriented
- Dynamic Communication Skills
- Microsoft Office Proficiency
- Knowledgeable in DSM-5, NASW & Code of Ethics
- Client Advocacy
- Implementing SMART Objectives
- Case Notes
- Crisis Intervention
Certifications
Previously Certified in CPR and First Aid, willing to become certified again.
Certified in Crisis Intervention for Domestic Violence and Sexual Assault through Safe House Center in Ann Arbor, Michigan.
Certified in Crisis Intervention for Adolescents in Suicide Prevention, Depression, and potential Abuse or Neglect in the home through Ozone House in Ann Arbor, Michigan.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeFull TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programs4-day work weekPaid time offWork from home optionTimeline
Patient Intake Representative
Mercy Health, Imaging
12.2021 - Current
Medical Receptionist
Envision Diagnostics Center
08.2020 - 11.2021
Unit Clerk/Line Lead Alternate
Manpower Staffing
02.2017 - 06.2020
Host/To-go Specialist
Olive Garden
06.2015 - 02.2017
Shift Leader
Zap Zone
08.2014 - 07.2015
Bachelor's - Social Work
Youngstown State University
Bachelor's; Transfer - Social Work
Eastern Michigan University
High School Diploma -
Milan High School