Diane Debus
Fort Mohave,United States
Summary
Ambitious baker with five years of experience and passion for local food industry. Personable, experienced with conflict resolution and sensitive to others' needs.
Overview
10
10
years of professional experience
Work History
Baker/Guest Services Associate
Snohomish Pie Company
Snohomish, WA
08.2020 - 09.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Health and Safety Office Assistant
American Red Cross
Everett , WA
09.2007 - 04.2012
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Cocktail Server
The Blue Yonder
Everett, WA
06.1999 - 11.2003
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Assisted with bartending duties during high-volume shifts.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Collected dirty flatware and glassware to deliver to sanitizing station.
Education
Associate of Arts - Baking And Pastry Arts
Edmonds College
Lynnwood06.2020
Skills
- POS Transactions
- Office Support
- Issue Resolution
- Cash Register Operations
- Product Sales
- Inventory Monitoring
- Personable Demeanor
- Verbal and Written Communication
- Food and Beverage Area Setup
- Microsoft Office
- Guest Satisfaction
- Data Entry
- Problem Anticipation and Resolution
- Payment Processing
- Computer Skills
- Cash Counting
- Dynamic Communication Skills
- Equipment Preparation
- Portion Control
Timeline
Baker/Guest Services Associate
Snohomish Pie Company
08.2020 - 09.2021
Health and Safety Office Assistant
American Red Cross
09.2007 - 04.2012
Cocktail Server
The Blue Yonder
06.1999 - 11.2003
Associate of Arts - Baking And Pastry Arts
Edmonds College
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