Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand.
Hi, I’m
Kristin Gokey
Green Cove Springs,FL
Summary
Overview
6
years of professional experience
Work History
TargetJacksonville, FL
Guest Services Associate
10.2017 - 12.2022
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
Navy Exchange Saint Mary's GA
Team Lead
09.2016 - 09.2018
Job overview
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Took cash and credit card payments via phone, in person, and through email.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
Newburgh Free AcademyNewburgh, NY
High School Diploma
University Overview
Skills
- Guest Satisfaction
- Financial Transactions
- POS Transactions
- Cash Register Operations
- Payment Processing
- Guest Experience Management
- Issue Resolution
- Bank Deposits
- Constructive Feedback
- Telephone Reception
- Resolving Disputes
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Timeline
Guest Services Associate
Target
10.2017 - 12.2022
Team Lead
Navy Exchange
09.2016 - 09.2018
Newburgh Free Academy
High School Diploma