Marisol Castellanos
Long Beach,CA
Summary
Challenge driven and passionate about researching and Introducing solutions for environmental challenges on both the land and water. Therefore, committed to Implementing conservation practices and adhering to regulations to broaden the participation In STEM related practices.
Overview
6
6
years of professional experience
Work History
Guest Services Associate
Aquarium Of The Pacific
01.2019 - Current
- Assisted with developing the Pineapple Ambassador Training Program and led presentations of the program to new staff members.
- Trained new staff on correct procedures, performance strategies, and methods for demonstrating great customer service.
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Enhanced membership sales by providing excellent customer service and staff management.
Assistant Wrestling Coach
Woodrow Wilson High School
01.2018 - 01.2019
- Assisted head coach by overseeing practice warmups, conditioning and daily exercises while modeling technique.
- Individually coached struggling players to help boost confidence and meet personal goals.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Analyzed student feedback to adjust coaching sessions accordingly.
Education
Bachelor of Science - Landscape Architecture
California State Polytechnic University, Pomona
Pomona, CA05.2023
Associate of Science - Architecture
Long Beach City College
Long Beach, CA06.2020
Associate of Arts - Communication Studies
Long Beach City College
Long Beach, CA06.2020
Skills
- Guest Satisfaction
- Creativity
- Problem Solving
- Adaptability
- Collaboration Skills
- Communication Skills
- Environmental Research Based
- Intermediate In Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Guest Services Associate
Aquarium Of The Pacific
01.2019 - Current
Assistant Wrestling Coach
Woodrow Wilson High School
01.2018 - 01.2019
Bachelor of Science - Landscape Architecture
California State Polytechnic University, Pomona
Associate of Science - Architecture
Long Beach City College
Associate of Arts - Communication Studies
Long Beach City College
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