Lerran Pellowe
Louisville,KY
Summary
Friendly and prompt Front Service Clerk/ cashier with good people and communication skills. Strong multitasking, communication and interpersonal skills. Polite and positive with exceptional etiquette, easily adaptable to high-pressure situations.
Overview
1
1
year of professional experience
Work History
Guest Services Associate
Chick Fil A
09.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Booked appointments, accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Life Guard
Persimmon Ridge Pool
05.2022 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Responded to patron incidents in professional and timely manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Trained new lifeguards on safety procedures and protocol.
- Scanned main areas to monitor for any safety risks.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
Education
High School Diploma -
Christian Academy of Louisville
Louisville, KY05.2025
Skills
- Financial Transactions
- Financial Information Review
- POS Transactions
- Guest Satisfaction
- Cash Register Operations
- Creative Solutions
- Personable Demeanor
- Running Guest Errands
- Legal Standards
- Special Requests
Timeline
Guest Services Associate
Chick Fil A
09.2022 - Current
Life Guard
Persimmon Ridge Pool
05.2022 - 09.2023
High School Diploma -
Christian Academy of Louisville
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