Jack Rosenzweig
Aliso Viejo,CA
Summary
Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand. Has 4 years of restaurant management experience, 3 years of football coaching expertise, 1.5 years of bartending experience, and practice with Microsoft Office and Adobe Creative Cloud. Excited to learn new skills and adapt to various workplace environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Live Nation
04.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
Bartender
JC Resorts
03.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing requisition, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with first-time and repeat guests, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Assistant General Manager
Fresh Brothers
12.2017 - 01.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Assistant Football Coach
Capistrano Unified School District
05.2017 - 12.2019
- Scouted opposing teams to help build effective gameplay strategies.
- Implemented successful training and conditioning programs to elevate players' physical abilities and stamina.
- Revamped teams' defensive and offensive playbooks.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
Education
Bachelor of Arts - Marketing
California State University - Fullerton
Fullerton, CA05.2023
Associate of Arts - Business Administration
Saddleback College
Mission Viejo, CA05.2020
Skills
- Financial Transactions
- Guest Satisfaction
- Financial Information Review
- Cash Register Operations
- Personable Demeanor
- Operational Efficiency
- Microsoft Office
- Adobe Creative Cloud
Certification
- Real Estate License Training - May, 2023 - Present
Timeline
Guest Services Associate
Live Nation
04.2023 - Current
Bartender
JC Resorts
03.2022 - Current
Assistant General Manager
Fresh Brothers
12.2017 - 01.2022
Assistant Football Coach
Capistrano Unified School District
05.2017 - 12.2019
Bachelor of Arts - Marketing
California State University - Fullerton
Associate of Arts - Business Administration
Saddleback College