Tucker Jordan
Athens,GA
Summary
I believe I am a detail-oriented team player with strong organizational skills and a strong ability to handle multiple projects simultaneously with a high degree of accuracy. I have the desire to seek and maintain an internship position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level risk management and insurance sales position.
Overview
2
2
years of professional experience
Work History
Guest Services Associate
Hilton Garden Inn Hotel
06.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Collected room deposits, fees and payments.
- Checked guests in out of hotel, made reservations and processed payments.
- Balanced hotel accounts at end of day.
- Booked appointments, accepted payments and answered guest questions.
- Resolved complaints regarding housekeeping and room service.
- Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
Team Member
Chick-fil-A
06.2021 - 09.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Received orders from customers and input into order management system.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Maintenance Worker
Crosspoint Church Of Dalton
01.2019 - 05.2020
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
Education
BBA - Insurance And Risk Management
University of Georgia
Athens, GA05.2025
High School Diploma -
Christian Heritage High School
Dalton, GA05.2021
Skills
- Cash Register Operations
- Concierge Assistance
- Personable Demeanor
- Guest Satisfaction
- Product Sales
- Maintenance Team Collaboration
- Creative Solutions
- Financial Transactions
- Inventory Monitoring
- Financial Information Review
- Guest Orientation
- Performance Strategies
- Payment Processing
- Computer Skills
- Social Perceptiveness
- Business Management Principles
- Data Analysis
- Trend Analysis
- Financial Analysis
- Workflow Processes
- Customer Inquiries
Timeline
Guest Services Associate
Hilton Garden Inn Hotel
06.2022 - Current
Team Member
Chick-fil-A
06.2021 - 09.2021
Maintenance Worker
Crosspoint Church Of Dalton
01.2019 - 05.2020
BBA - Insurance And Risk Management
University of Georgia
High School Diploma -
Christian Heritage High School