Summary
Overview
Work History
Education
Skills
Timeline
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Kenzie Keith

Bellevue,NE

Summary

Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Detail-oriented Guest Services Associate with three years of experience. Poised and patient successful working closely with broad range of different personalities. Pleasant and compassionate individual offering exemplary customer service and support.

Overview

3
3
years of professional experience

Work History

Guest Services Associate

Target
Bellevue, NE
11.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw drive-ups while efficiency taking orders to guests.
  • Resolved guest issues with knowledgeable and friendly service.
  • Answered the phones when able and directed guests as necessary.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Resolved concerns with products or services to help with retention and drive sales.

Barista

Scooters
Bellevue , Nebraska
02.2020 - 11.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cultivated to recall customers' names and address each by name.

Hostess

Texas Roadhouse
Papillion, NE
11.2019 - 01.2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.

Education

High School Diploma -

Bellevue West Sr High School
Bellevue, NE
05.2022

Skills

  • Food and Beverage Area Setup
  • Event and Party Planning
  • Verbal and Written Communication
  • Recreational Advice
  • Meeting Organization
  • Cash Register Operations
  • Cash Counting
  • Telephone Reception
  • POS Inventory System Operation
  • Guest Inquiries
  • Item Pickup and Delivery
  • Running Guest Errands

Timeline

Guest Services Associate

Target
11.2021 - Current

Barista

Scooters
02.2020 - 11.2021

Hostess

Texas Roadhouse
11.2019 - 01.2020

High School Diploma -

Bellevue West Sr High School

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Kenzie Keith