Dennisis Moscoso
Raleigh,NC
Summary
Cheerful Customer Service Associate with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Bakery Assistant
Bjs Wholesales Club
Raleigh, NC
07.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
Customer Service/Pastry Assistant
Aux Merveilleux De Fred
New York, NY
04.2022 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated information to customers about product quality and value.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Upheld quality control policies and procedures to increase customer satisfaction through attention to detail and organization.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Baked and produced most of the products daily
- Intermediate barista
Retail Store Associate
CVS Pharmacy
East New York, NY
04.2018 - 06.2021
- Cultivated lucrative relationships with clients through active engagement, issue resolution and great costumer service skills.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Increased sales on consistent basis by developing key customer relationships.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Displayed merchandise for upcoming sales in visually appealing way.
Education
Associate of Applied Science - Marketing
Bronx Community College of The City University of New York
The Bronx, NY07.2022
Skills
- Mentoring and training
- Store planning and display design
- Store maintenance
- Multi-Task Management
- Attention to detail
- Outstanding customer service
- Complaint Handling
- Technical Support
- Call Handling
- Problem-Solving Skills
- System Documentation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative/Bakery Assistant
Bjs Wholesales Club
07.2023 - Current
Customer Service/Pastry Assistant
Aux Merveilleux De Fred
04.2022 - 02.2023
Retail Store Associate
CVS Pharmacy
04.2018 - 06.2021
Associate of Applied Science - Marketing
Bronx Community College of The City University of New York