Dennis J Welsh
Malvern,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Tax Examiner/Lead Service Representative
Internal Revenue Service, IRS
09.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Manager
Maplebear Inc.
11.2018 - 09.2022
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Hired to train 25% of new work staff
- Help grow the Philadelphia Market into the 4th largest market in United States
Census Enumerator/Crew Leader for the 2020 Census
Department Of Commerce/US Census Bureau
02.2020 - 09.2020
- Established positive relationships with customers and colleagues through high standards of customer service.
- Trained employees in time management and proper ways to complete job duties. Help increased production numbers by 20% in Chester County.
- Monitored 12 team members to verify work quality and address concerns.
- Accepted transfer roll into Wilkes Barre/Scranton to assist enumeration for several months and increased census data completion from 72% to 96%.
Business Owner/Operator
Frazer Diner/Restaurant
04.2015 - 03.2018
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Trained and motivated employees to perform daily business functions.
- Served as principal stakeholder over organization's complete operations.
- Increase sales on average by almost $3,000 quartly thru corporate marketing
Company Owner
Welsh Photography
06.1996 - 06.2015
- Implemented strategic plans to improve performance and increase client acquisition.
- Built loyal account base and long-term business relationships with accounts.
- Trained new employees on proper protocols and customer service standards.
Census Enumerator
Department Of Commerce/US Census Bureau
02.2010 - 06.2010
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Attended team meetings to develop job knowledge.
Education
No Degree - Photography
Drexel University
Philadelphia, PA06.2023
Skills
- Excellent time management and organization skills
- Flexible team player
- Self motivated and driven
- Effective communication skills
- Accountable, responsible and dependable
Timeline
Tax Examiner/Lead Service Representative
Internal Revenue Service, IRS
09.2022 - Current
Census Enumerator/Crew Leader for the 2020 Census
Department Of Commerce/US Census Bureau
02.2020 - 09.2020
Customer Service Manager
Maplebear Inc.
11.2018 - 09.2022
Business Owner/Operator
Frazer Diner/Restaurant
04.2015 - 03.2018
Census Enumerator
Department Of Commerce/US Census Bureau
02.2010 - 06.2010
Company Owner
Welsh Photography
06.1996 - 06.2015
No Degree - Photography
Drexel University
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