Denny Guillemette
Manchester,NH
Summary
Accomplished Retail Sales Manager offering over 20 years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established retailers. Positive team manager with record of high employee retention rates. Personable Retail Sales Manager offering excellent skills in managing talented teams and reducing shrink. Pursuing similar position where well-qualified individual with understanding of merchandising strategies is highly sought. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
23
23
years of professional experience
Work History
Retail Sales Manager
Staples
Derry, NH
01.2023 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Oversaw the recruitment, hiring, and training of new employees to ensure a skilled and motivated workforce.
- Managed inventory effectively, reducing shrinkage and ensuring optimal stock levels at all times.
- Increased sales revenue by implementing effective sales strategies and training programs for retail staff.
- Enhanced customer loyalty by implementing targeted loyalty programs that incentivized repeat business and generated positive word-of-mouth referrals.
- Leveraged detailed knowledge of industry trends to make informed decisions regarding merchandise assortment planning.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Senior Store Manager
GNC Corporation
01.2021 - 01.2023
- Manage all aspects of the day to day operations of as many as five retail locations
- Completes store operational requirements of multiple retail locations by scheduling and assigning employees
- Maintains store staff by recruiting, selecting, orienting, and training employees
- Ensure store staff job performance by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Achieves financial objectives by adhering an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Identifies current and future customer needs by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensures availability of merchandise and services by monitoring trends and maintaining inventories
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Markets merchandise by studying advertising, sales promotion, and display plans
- Protects employees and customers by providing a safe and clean store environment
- Skills/Qualifications: Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication
Store Manager
Vitamin World Inc.
01.2013 - 01.2021
- Manage all aspects of the day to day operations of a retail store
- Completes store operational requirements
- Maintains store staff by recruiting and training employees
- Ensure store staff Job performance by coaching, counsel, and disciplining employees; planning, monitoring, and appraising Job results
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles
- Seek ways to better promote the store, the product line and service within the store
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum inventory levels are met to meet sales goals
- Manage all controllable costs with a view to maintain profitability
- Ensure the store remains clean and presentable at all times
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service
- Skills/Qualifications: Market Knowledge, Multi-tasking, Decision Making, Leadership, Motivation, Customer Focus, Tracking Budget Expenses, Staffing, Vendor Relationships, Results Driven
Senior Store Manager
GNC Corporation
01.2002 - 01.2012
- Manage all aspects of the day to day operations of as many as five retail locations
- Completes store operational requirements of multiple retail locations by scheduling and assigning employees
- Maintains store staff by recruiting, selecting, orienting, and training employees
- Ensure store staff job performance by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Achieves financial objectives by adhering an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Identifies current and future customer needs by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensures availability of merchandise and services by monitoring trends and maintaining inventories
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Markets merchandise by studying advertising, sales promotion, and display plans
- Protects employees and customers by providing a safe and clean store environment
- Skills/Qualifications: Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication
Skills
- Customer Focus
- Tracking Budget Expenses
- Pricing
- Vendor Relationships
- Staffing
- Strategic Planning
- Management Proficiency
- Client Relationships
- Verbal Communication
- Decision Making
- Leadership
- Motivation
- Cash Handling
- Store Opening and Closing
- Critical Thinking
- Team Supervision
- Inventory Management
Timeline
Retail Sales Manager
Staples
01.2023 - Current
Senior Store Manager
GNC Corporation
01.2021 - 01.2023
Store Manager
Vitamin World Inc.
01.2013 - 01.2021
Senior Store Manager
GNC Corporation
01.2002 - 01.2012