Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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DeNorris Speed

Uniontown,PA

Summary

Highly motivated and goal-oriented professional with extensive experience as a Crew Lead Flagger. Proven ability to effectively manage and coordinate traffic control operations, ensuring compliance with safety regulations. Strong leadership skills combined with exceptional problem-solving abilities, enabling successful completion of projects within strict deadlines. Seeking a challenging role where I can utilize my skills to contribute to the success of a dynamic organization. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

ContactUS Communications
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.

Flagger(Crew Lead)

Flagger Force Traffic Control Services
03.2023 - 01.2024
  • Led a crew of flaggers in ensuring safe and efficient traffic flow in construction zones by effectively coordinating and assigning tasks, resulting in a 20% decrease in accidents and delays.
  • Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.

Lead Csr

Circle K
02.2019 - 09.2019
  • Greet customers, maintain cleanliness of store and property, rotate and stock product, cashier, break down truck order, beginning and end of day shift report.

Car Wash Attendant

Union City Express Wash
08.2016 - 01.2023
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
  • Achieved customer satisfaction by providing high-quality professional service.
  • Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
  • Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.

Education

Creekside High School
Atlanta, GA
05.2007

Skills

  • Picking Packing
  • Shipping
  • Warehouse Associate
  • Assembly Worker
  • Microsoft Word
  • Microsoft Outlook
  • Heavy Lifting
  • Car Wash
  • RF Scanner
  • Order Picker
  • Order Picking
  • Customer service
  • Flagging

Certification

  • Forklift Certified
  • Driver's License

Personal Information

Relocation: Uniontown, PA

Timeline

Customer Service Representative

ContactUS Communications
01.2024 - Current

Flagger(Crew Lead)

Flagger Force Traffic Control Services
03.2023 - 01.2024

Lead Csr

Circle K
02.2019 - 09.2019

Car Wash Attendant

Union City Express Wash
08.2016 - 01.2023

Creekside High School

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DeNorris Speed