Denton Bock
Grand Prairie
Summary
Seasoned Operations Manager with a proven track record at Pac-Man Entertainment, enhancing productivity and reducing costs by over 20%. Expert in mixology and hospitality service, demonstrating exceptional leadership and strategic planning skills. Excelled in developing high-performing teams and implementing operational improvements, ensuring top-notch service delivery and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Bartender
PF Chang's Restaurant
Arlington
01.2025 - Current
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Greeted guests with friendliness and professionalism.
- Upsold customers from shelf to premium brands to help boost sales.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
General Laborer
Ventrex
Fort Worth
12.2024 - Current
- Collected and palletized medical waste for safe disposal.
- Completed variety of physical labor tasks.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Executed power washing and debris removal to enhance city hygiene.
Bartender
Applebee's Grill + Bar
McKinney
11.2019 - 07.2024
- Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes or customer requests. Provided excellent service to patrons, including taking orders, offering recommendations, and ensuring a positive experience.
- Kept the bar area clean, organized, and stocked with supplies; this includes washing glassware, cleaning countertops, and disposing of trash.
- Monitored and managed inventory levels of liquor, mixers, and other supplies, and assisted with ordering when stock was low.
- Verified the age of customers to ensure they are of legal drinking age before serving alcohol. Processed cash and credit card transactions accurately, and provided customers with receipts as needed. Developed and promoted drink specials to encourage sales and enhance customer satisfaction.
- Managed difficult or intoxicated patrons calmly and professionally, ensuring safety and compliance with local laws.
- Worked closely with other bar and restaurant staff, including servers and kitchen personnel, to ensure smooth operations.
- Stayed informed about new drinks, trends, and techniques in mixology to enhance the customer experience.
Operations Manager
Pac-Man Entertainment
Schaumburg
11.2017 - 11.2019
- Developed and implemented effective operational strategies to enhance productivity, reduce costs, and improve service delivery.
- Supervised and led operations staff, providing guidance, training, and performance evaluations to ensure a high-performing team.
- Identified areas for process improvement and implemented changes to enhance efficiency and effectiveness across operations.
- Oversaw budgeting and financial management for the operations department, ensuring adherence to financial targets, and optimizing resource allocation.
- Established and maintained quality control measures to ensure that products and services meet company standards and customer expectations.
- Collaborated with suppliers and vendors to manage inventory levels, procurement, and logistics, to ensure timely delivery of materials and products.
- Worked closely with other departments, such as sales, marketing, and operations, to align operational goals with overall company objectives.
- Analyzed operational data and metrics to track performance, identify trends, and make informed decisions to drive improvements.
- Ensured compliance with industry regulations, safety standards, and company policies in all operational activities.
- Prepared and presented regular reports to senior management on operational performance, challenges, and opportunities for improvement.
General Manager
Buffalo Wild Wings
Chicago
07.2007 - 11.2017
- Developed and implemented the company's strategic goals and objectives, ensuring alignment with the overall vision and mission.
- Oversaw the daily operations of my location, ensuring efficient workflows and effective resource allocation.
- Managed Chicago's financial performance, including budgeting, forecasting, and financial reporting, to ensure profitability and sustainability.
- Lead, mentored, and developed staff, fostering a collaborative and high-performance culture within the organization.
- Built and maintained strong relationships with guests, ensuring high levels of satisfaction, and addressing any issues that arise.
- Identified and pursued new business opportunities, partnerships, and markets to drive growth and expand business.
- Ensured compliance with legal, regulatory, and industry standards, and managed risks to protect company interests.
- Worked in every position and trained other managing partners and managers within the region.
- Established key performance indicators to measure the success of various initiatives, and regularly review performance against these metrics.
- Worked closely with others to make strategic decisions, resolve conflicts, and align on key initiatives.
Education
High School Diploma -
Irving High School
Irving, TX05-2003
Skills
- Basic accounting
- Safe service compliance
- Mixology
- Health codes compliance
- Bar restocking
- Hospitality service expertise
Timeline
Bartender
PF Chang's Restaurant
01.2025 - Current
General Laborer
Ventrex
12.2024 - Current
Bartender
Applebee's Grill + Bar
11.2019 - 07.2024
Operations Manager
Pac-Man Entertainment
11.2017 - 11.2019
General Manager
Buffalo Wild Wings
07.2007 - 11.2017
High School Diploma -
Irving High School
Similar Profiles
Caleb MathisCaleb Mathis
Server/Bartender at PF Chang's RestaurantServer/Bartender at PF Chang's Restaurant
Michael CarreraMichael Carrera
Server at PF Chang's RestaurantServer at PF Chang's Restaurant
Nephthalie DouyonNephthalie Douyon
Host at PF Chang's RestaurantHost at PF Chang's Restaurant