Denver Jenkins
Camden,SC
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
Work History
Contact Center Representative
Progressive
Camden , South Carolina
06.2023 - Current
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
- Updated databases with new and modified customer data.
- Led on- and off-site customer support teams across multiple time zones.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Office Administrative Assistant
Caughman Academy
Camden , SC
09.2018 - 11.2023
- Produced and distributed memos, newsletters and other forms of communication.
- Prepared and prioritized calendars and correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Assisted with payroll preparation and entered data into cumulative payroll system
- Assisted with childcare needs as needed throughout the facility
Customer Service Representative
Wells Fargo Contact Center
Columbia , SC
04.2022 - 06.2023
- Memorize company line of products, including prices and services.
- Interpreting, applying and recommending banking changing that would better fit the customers needs.
- Providing superior customer and assist with basic needs for all departments through banking institution
Education
High School Diploma -
Camden High School
Camden05-2017
Skills
- Call Handling
- Workload Management
- CRM Software
- Complaint Resolution
- Customer Support
- Call Control
Timeline
Contact Center Representative
Progressive
06.2023 - Current
Customer Service Representative
Wells Fargo Contact Center
04.2022 - 06.2023
Office Administrative Assistant
Caughman Academy
09.2018 - 11.2023
High School Diploma -
Camden High School