DENYONNA REED

• Provide technical troubleshooting for OnStar-equipped vehicles, including Wi-Fi connectivity, in-vehicle entertainment systems, remote app functionality, and subscription services.
• Guide customers through diagnostic steps, system resets, and feature activation while ensuring safety and compliance.
• Document all interactions accurately to support legal, safety, and quality standards.
• Assist with account setup, verification, and secure handling of customer information.
• Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
• Maintain high customer satisfaction through empathy, clarity, and solution-focused communication.
• Remote

Managed patient care activities, including blood collection and vital sign monitoring. Maintained accurate documentation of vital signs during nightly rounds and checks. Supported patient ambulation, assisted family members, and monitored patients at risk. Coordinated routine care tasks to help maintain safe, responsive patient support.

• Escalate customer concerns to supervisors for timely resolution.
• Ask probing questions to determine service needs and accurately input customer data.
• Provide high-quality service to new and long-standing customers.
• Set up and activate customer accounts while following required procedures.
• Remote

• Supported classroom management to maintain a calm, structured, and disciplined learning environment.
• Observed student performance and documented progress.
• Encouraged positive student engagement through respectful and supportive interaction.
• Created lesson plans and selected materials to support learning objectives.

• Led employees to maintain productivity and service levels.
• Scheduled staff and managed daily workflow.
• Delegated tasks and monitored completion.
• Supported operational goals through equipment maintenance and resource planning.

• Managed store operations including scheduling, crew placement, opening/closing procedures, and bank deposits.
• Oversaw money management and maintained ServSafe compliance.
• Reduced staff turnover through effective hiring, orientation, and training.
• Created training modules and documentation to support staff development.
• Forecasted operational requirements, scheduled expenditures, and prepared annual budgets.