Denys Granados
Newark,NJ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
CSR
Dominos Pizza Inc.
Newark, NJ
06.2024 - 09.2024
- Provided quality customer service by adhering to company policies and procedures.
- Communicated effectively with co-workers to ensure smooth workflow.
- Operated cash register to process customer payments accurately and efficiently.
- Collaborated with other team members to ensure timely completion of tasks.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
Church Helper
Our lady of Mt Carmel Roman Catholic
Newark, NJ
03.2023 - 06.2023
- Created flyers and posters advertising upcoming events within the community.
- Supervised children's activities during Sunday school sessions.
- Assisted in organizing baptismal ceremonies, confirmations, first communions.
- Demonstrated and reinforced values of caring, respect, honesty, and responsibility.
- Monitored children entering, during and after weekly youth programs.
Education
High School Diploma -
East Side High School
Newark, NJ06-2024
Skills
- Complaint Handling
- Active Listening
- Critical Thinking
- Typing proficiency
- Problem Resolution
- In-store support
- Service Upselling
- Courteous demeanor
- Multi-Task Management
Affiliations
- gym
- basketball
- school
Languages
Spanish
Professional
Timeline
CSR
Dominos Pizza Inc.
06.2024 - 09.2024
Church Helper
Our lady of Mt Carmel Roman Catholic
03.2023 - 06.2023
High School Diploma -
East Side High School